Re: [105attendees] departure report

["Scheffenegger, Richard" <[e-mail]>]

Well, in this particular case, the baggage issues were an acceptable side effect of me getting to my destination on time – which the normal procedures would NOT allow for (even though mugh less costly to Air Canada as the carrier, with the new much higher payouts (not vouchers) when the passanger would arrive more than 2 hours after the planned time.

So, my complaint was not that the suitcase arrived much later than me, it was around the fact that the carrier would actively prevent me from giving them options to reduce their liability and upset my planned schedule much more than necessary.

That I effectively slipped through the cracks was applied social engineering (and a bit of luck, with a carrier agent knowledgeable in how to go around that red tape), and I could keep my planned schedule.

Me having to arrive another day later than planned would have been worst than a delayed bag 😉

From: Robert Moskowitz <[e-mail]>
Sent: Sonntag, 28. Juli 2019 17:28
To: Scheffenegger, Richard <[e-mail]>; Jonathan Morton <[e-mail]>
Cc: [e-mail]; Sandra Murphy <[e-mail]>
Subject: Re: [105attendees] departure report

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At least you did not have to intercept mis-routed baggage on its way to Mexico City via Dallas when it was suppose to be going to Newark.

Good think I remembered the people ahead of my son were speaking together in Spanish and I heard them tell the baggage check person about Mexico City.

Once they got the baggage in Dallas just before it got loaded on the flight to Mexico, then over to Newark, then trucked to the Catskills.  It was more like 30 hours.

I suspect most of us have had baggage go where we were not...
On 7/28/19 5:21 PM, Scheffenegger, Richard wrote:

The only additional experience I can share:



Tl;dnr: YUL ground handling apparently needs more than 120 min to find and re-route a piece of baggage;





After being declined to go on stand-by (because of checked baggage) on the the two earlier flights (to guarantee me reaching my connecting flight), surely enough the flight I was booked on was delayed by 1:40... (as announced about 50 minutes prior the planned departure time).



The service desk was of no help - according to them, with checked baggage, rebooking is nominally impossible on YUL on such a short notice, and they claimed a (nonexisting) legal requirement that baggage always has to travel in the very same plane as the passanger.  I want to point out, the notice to reroute the baggage could have been as long as 120 min, as the one earlier flight was not fully booked, which I found out when asking for the one two slots earlier...



The only options I got offered there was to extend my stay in Montreal by one day, or in Toronto by one day...



I nevertheless went ahead and got myself rebooked on the transfer desk just prior to the US immigration zone (no people there, and the service agent had nothing else to do, while the two service desk personal were massively congested which huge bufferbloat).



Ultimately, I arrived at my destination even before the booked route, only my luggage was delayed about 18 hours, which I gladly accepted to get here on the direct flight 😊





But it seems that baggage handling tends to be less efficient in the new worlds, compared to the old world, taking much more advance notice to work out properly.



Richard Scheffenegger





-----Original Message-----

From: 105attendees <[e-mail]><mailto:[e-mail]> On Behalf Of Jonathan Morton

Sent: Sonntag, 28. Juli 2019 15:13

To: Robert Moskowitz <[e-mail]><mailto:[e-mail]>

Cc: [e-mail]<mailto:[e-mail]>; Sandra Murphy <[e-mail]><mailto:[e-mail]>

Subject: Re: [105attendees] departure report



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Our group of 3 people were going in 3 different directions at 3 different flight times.  We therefore discovered that the *maximum* time before departure you can check in is about 4 hours.  On a Saturday evening, the queues were generally reasonable and the bureaucracy was not onerous (certainly better than arriving for me).



 - Jonathan Morton

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