Re: [72attendees] Credit card charges at CityWest

"DRAGE, Keith \(Keith\)" <drage@alcatel-lucent.com> Tue, 05 August 2008 13:59 UTC

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Thread-Topic: [72attendees] Credit card charges at CityWest
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From: "DRAGE, Keith \(Keith\)" <drage@alcatel-lucent.com>
To: "Dale Worley" <dworley@pingtel.com>, "Vijay Devarapalli" <dvijay@gmail.com>
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Subject: Re: [72attendees] Credit card charges at CityWest
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Every hotel (big and small) I have stayed in in Ireland over the last 3
or 4 years has offered the option charging my credit card in Euros or in
pounds sterling (my home currency). I doubt whether the hotels
themselves make any money out of this, rather it is a generic option
offered by the credit card company the hotel contracts with.

And as far as I know the hotel was generally asking this question at
checkout. So it seems like someone forgot or there was some
miscommunication.

There are other countries where charging in a third currency seems to
happen automatically without you even being consulted. Its just
something you need to watch constantly in international travel.

And I would add that some of the complaints / comments levelled against
the hotel are just the way these things are done in Ireland, and nothing
specific to the hotel. For example, the catch on my window was broken -
call maintenance to sort it out and open the window - maintenance does
and promises to fix catch - two days later maid shuts window - call
maintenance to sort it out and open the window - I suspect they still
have not got around to fixing the catch! There is always tomorrow to do
the job.

Regards

Keith



> -----Original Message-----
> From: 72attendees-bounces@ietf.org 
> [mailto:72attendees-bounces@ietf.org] On Behalf Of Dale Worley
> Sent: Tuesday, August 05, 2008 2:39 PM
> To: Vijay Devarapalli
> Cc: 72attendees@ietf.org
> Subject: Re: [72attendees] Credit card charges at CityWest
> 
> On Mon, 2008-08-04 at 18:00 -0700, Vijay Devarapalli wrote:
> > I was looking at my receipts today and noticed that the 
> CityWest hotel 
> > charged me in US dollars for the accommodation. They did 
> not charge me 
> > in Euros. For the exchange rate, they conveniently picked 
> 1.6171. The 
> > actual conversion rate on Friday was 1.57.
> > 
> > I am not really sure why they didn't charge me in Euros. The 
> > corresponding US dollar amount would have shown up on my 
> credit card 
> > statement anyway. For four nights of stay that came to $26 more.
> > 
> > Did anyone else experience this?
> 
> They offered to charge me in dollars, but I declined, since I 
> think my credit card offers a better conversion rate.  I 
> suspect that it is a clumsy error on their part, as the 
> failings of CityWest seem to be mistakes rather than 
> deliberate venality.  I would start by calling them and 
> asking for the charges to be corrected into euros.
> 
> Dale
> 
> 
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