E-mail user problems and behaviour
Jacob Palme <jpalme@dsv.su.se> Sat, 24 February 1996 17:55 UTC
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From: Jacob Palme <jpalme@dsv.su.se>
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Cc: balter@nada.kth.se
Subject: E-mail user problems and behaviour
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A recent thesis by Olle Bälter about Electronic Mail, contains a chapter with results of studies of user experience and behaviour when using e-mail. Interesting is to note which are the most common problems which e-mail users have, and also that different people use the e-mail systems in so different ways. The thesis is available by anonymous FTP from URL: ftp://ftp.nada.kth.se/IPLab/TechReports/IPLab-100.ps.Z ------------------------------------------------------------------------ Jacob Palme <jpalme@dsv.su.se> (Stockholm University and KTH) for more info see URL: http://www.dsv.su.se/~jpalme
- E-mail user problems and behaviour Jacob Palme