[88attendees] Fwd: Your recent stay at Hyatt Regency Vancouver

Ted Lemon <mellon@fugue.com> Sat, 16 November 2013 03:05 UTC

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From: Ted Lemon <mellon@fugue.com>
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Date: Fri, 15 Nov 2013 22:05:21 -0500
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Subject: [88attendees] Fwd: Your recent stay at Hyatt Regency Vancouver
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Some folks might find this response to the survey I completed for Hyatt amusing.   Names *'d out to protect the innocent.   Apparently they are actually working on the elevator problem, and since multiple entries on the keypad are likely one of the things that made service particularly bad, if they implement the keycard swiping system, it may well improve elevator performance, as well as allowing the hotel to keep track of our comings and goings for national security purposes... :)

Begin forwarded message:

> Dear Mr. Lemon,
> Thank you for taking the time to complete our guest satisfaction survey regarding your recent stay with us.
> It is a pleasure to welcome you back for the IETA Conference.  Your candid comments about your stay experience is very important to us as we continuously evaluate ways  to improve our product and service.  
> Thank you for the kind words about ***** and the service you received.  With regards to the elevator system, the situation we had during your conference of extreme demand on the system was unique and one that we have rarely encountered.  Therefore, we did experience some slow down of the elevator system.  We closely monitor the efficiency of the new system with Schindler Elevator and while we have reduced wait times and delays, we are still looking to improve the system's efficiency. Schindler is still working on the added feature of  allowing guests to simply swipe their card past the keypad and will direct them to the correct elevator. This enhancement will reduce missed floor entries and further improve elevator speed.  I do apologize for the delays you experienced.
> To address your comments about our Fitness Centre, I am pleased to inform you that we will be expanding the Fitness Centre in the second quarter of 2014 to accommodate additional equipment.  The expansion will also include a changing room. 
> Thank you for your business and your continued support.  We look forward to your next visit.  If I may ever be of assistance to you, please do not hesitate to reach out to me directly.