[89attendees] Hilton check-in staff Manipulative Liars

[Serge Manning <[e-mail]>]

I arrived Saturday morning 10AM. I had reserved a king non-smoking. They did not have any available at such an early hour. It would be available in the afternoon. OK, no problem.

They offered an immediately available smoking king which I wasn't too keen on. Well, at some hotels, I can manage in a smoking room. But not this one, it simply reeked of smoke. I told them that I would wait for the non-smoking. The guy said, well why don't you hang out in the smoking room for now and we will switch you in the afternoon. I told him that I absolutely must have a non-smoking room in the afternoon. He said "there will be plenty of rooms when people check out this afternoon. Don't worry."

I come back down in the afternoon (with a headache from the smoke smell) and saw another staffer. After a lot of waiting and her "checking with the manager", there are no non-smoking king rooms at all!  I told her the guy before said no problem. She said I booked thru a 3rd party for run of the house. I showed her my Hilton direct reservation with confirmed king non-smoking on my phone. At the end, all they could give my was a non-smoking twin bed room.

I don't expect to be outright lied to at a Hilton property. This is a disgrace. I hope we never come back to this hotel. I have to be careful when turning over in bed to make sure I don't fall out.

--Serge