Re: [89attendees] Hilton receipt (not)

Robert Moskowitz <rgm@labs.htt-consult.com> Fri, 14 March 2014 16:40 UTC

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Date: Fri, 14 Mar 2014 12:39:40 -0400
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Subject: Re: [89attendees] Hilton receipt (not)
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I started on my expense report and found a 144# charge.  Seems when I 
changed my stay days, the charged me for it, did not tell me, nor give 
me a bill for it.

So I have spoken with Hilton and now waiting for response from Metropole.


On 03/14/2014 11:27 AM, Mikael Abrahamsson wrote:
> On Sat, 8 Mar 2014, Mikael Abrahamsson wrote:
>
>> On Sat, 8 Mar 2014, Kireeti Kompella wrote:
>>
>>> I had a thirty pound bar bill that it took 15 minutes to resolve. A 
>>> pain, but they were able to pull out the receipt and verify that the 
>>> name and signature didn't match.
>>
>> I checked in Sunday (March 2nd) and checked out Friday. I have a 
>> ~1150 GBP reservation on my credit card from march 3rd, and I have a 
>> ~23 GBP reservation from March 6th, my checkout receipt says 864 GBP 
>> and they claimed they had no room charges on record for me.
>>
>> This is potentially going to get interesting (... or rather, tedious).
>>
>> I'll report back mid next week in case this didn't recify itself 
>> automagically.
>
> It's now end of business week a week later. The ~23GBP transaction is 
> gone. A new transaction of 864GBP has been logged as fully paid and 
> charged on the 6th, and the ~1100GBP is still reserved on my credit 
> card from the 3rd.
>
> I have filled out the customer satisfaction survey with ratings that 
> match my customer experience with this hotel.
>

-- 
Standard Robert Moskowitz
Senior Technical Advisor
Security & Standards
Verizon Business Systems
C:248-928-6233
F:248-968-2824
E:robert.moskowitz@verizon.com

There's no limit to what can be accomplished if it doesn't matter who 
gets the credit