Re: [89attendees] Hilton receipt (not)

[Paul Kyzivat <[e-mail]>]

In my case, they charged my credit card for the full estimated amount of 
the stay on the day I checked in. (Not just a hold, an actual charge.)

When I went to check out, I wanted to pay part of the bill in cash (to 
use up the cash rather than having to convert it), and they had to issue 
a credit to my card to do that.

Very improper approach.

	Thanks,
	Paul

On 3/14/14 11:27 AM, Mikael Abrahamsson wrote:
> On Sat, 8 Mar 2014, Mikael Abrahamsson wrote:
>
>> On Sat, 8 Mar 2014, Kireeti Kompella wrote:
>>
>>> I had a thirty pound bar bill that it took 15 minutes to resolve. A
>>> pain, but they were able to pull out the receipt and verify that the
>>> name and signature didn't match.
>>
>> I checked in Sunday (March 2nd) and checked out Friday. I have a ~1150
>> GBP reservation on my credit card from march 3rd, and I have a ~23 GBP
>> reservation from March 6th, my checkout receipt says 864 GBP and they
>> claimed they had no room charges on record for me.
>>
>> This is potentially going to get interesting (... or rather, tedious).
>>
>> I'll report back mid next week in case this didn't recify itself
>> automagically.
>
> It's now end of business week a week later. The ~23GBP transaction is
> gone. A new transaction of 864GBP has been logged as fully paid and
> charged on the 6th, and the ~1100GBP is still reserved on my credit card
> from the 3rd.
>
> I have filled out the customer satisfaction survey with ratings that
> match my customer experience with this hotel.
>