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Re: [89attendees] Hilton receipt (not)

Tim Chown <tjc@ecs.soton.ac.uk> Fri, 14 March 2014 15:33 UTC

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From: Tim Chown <tjc@ecs.soton.ac.uk>
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Date: Fri, 14 Mar 2014 15:32:46 +0000
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To: Mikael Abrahamsson <swmike@swm.pp.se>
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Subject: Re: [89attendees] Hilton receipt (not)
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Hi,

On 14 Mar 2014, at 15:27, Mikael Abrahamsson <swmike@swm.pp.se> wrote:

> On Sat, 8 Mar 2014, Mikael Abrahamsson wrote:
> 
>> On Sat, 8 Mar 2014, Kireeti Kompella wrote:
>> 
>>> I had a thirty pound bar bill that it took 15 minutes to resolve. A pain, but they were able to pull out the receipt and verify that the name and signature didn't match.
>> 
>> I checked in Sunday (March 2nd) and checked out Friday. I have a ~1150 GBP reservation on my credit card from march 3rd, and I have a ~23 GBP reservation from March 6th, my checkout receipt says 864 GBP and they claimed they had no room charges on record for me.
>> 
>> This is potentially going to get interesting (... or rather, tedious).
>> 
>> I'll report back mid next week in case this didn't recify itself automagically.
> 
> It's now end of business week a week later. The ~23GBP transaction is gone. A new transaction of 864GBP has been logged as fully paid and charged on the 6th, and the ~1100GBP is still reserved on my credit card from the 3rd.
> 
> I have filled out the customer satisfaction survey with ratings that match my customer experience with this hotel.

I have a similar thing.

I was orginally charged around 1050 GBP, but on checkout I complained about the lack of hot water and asked for a discount. They offered 20%, which left the bill at around 800 GBP, but I’ve seen no final invoice/receipt at all. I won’t see what’s on my credit card until I see the statement.

Maybe they applied a 20% discount for the lack of hot water to other people too?

IETF organisation: 5*
Hotel organisation: rather less.

Overall, a great event though.

Tim

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