Re: [89attendees] Hilton check-in staff Manipulative Liars

Serge -- Sorry to hear about your experience, on the other hand, my experience was quite the opposite. I also had a booking for a king-size room but no room were available at 8AM on Saturday (check-in time 3PM really) but they offered me a room with a queen-size bed after about an hour's worth of wait.  But, the receptionist suggested I check back again in the afternoon for a king-size room.  I did stop by after 2PM and I guess luckily enough they did have a room available and they promptly re-assigned me to the room with king-size bed. They also sent an attendant to move my baggage and in fact retrieved and returned a belt I had left while I checked out of the old room.

I thought staff did a wonderful job.

Thanks
Sanjay

-----Original Message-----
From: 89attendees [mailto:89attendees-bounces@ietf.org] On Behalf Of Serge Manning
Sent: Sunday, March 02, 2014 10:25 AM
To: 89attendees@ietf.org
Subject: [89attendees] Hilton check-in staff Manipulative Liars

I arrived Saturday morning 10AM. I had reserved a king non-smoking. They did not have any available at such an early hour. It would be available in the afternoon. OK, no problem.

They offered an immediately available smoking king which I wasn't too keen on. Well, at some hotels, I can manage in a smoking room. But not this one, it simply reeked of smoke. I told them that I would wait for the non-smoking. The guy said, well why don't you hang out in the smoking room for now and we will switch you in the afternoon. I told him that I absolutely must have a non-smoking room in the afternoon. He said "there will be plenty of rooms when people check out this afternoon. Don't worry."

I come back down in the afternoon (with a headache from the smoke smell) and saw another staffer. After a lot of waiting and her "checking with the manager", there are no non-smoking king rooms at all!  I told her the guy before said no problem. She said I booked thru a 3rd party for run of the house. I showed her my Hilton direct reservation with confirmed king non-smoking on my phone. At the end, all they could give my was a non-smoking twin bed room.

I don't expect to be outright lied to at a Hilton property. This is a disgrace. I hope we never come back to this hotel. I have to be careful when turning over in bed to make sure I don't fall out.

--Serge
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