Re: [90attendees] iPhone wifi weirdness during the conference

[Jeff Haas <[e-mail]>]

Chris,

On Jul 26, 2014, at 4:27 PM, Chris Elliott <[e-mail]> wrote:
> Please report such issues when it happens--this meeting (and many others) Verilan is contracted to support the network and staff the help desk. Please make use of them, either in person or by submitting a report to [e-mail], as noted in the Network Information page. It is obviously too late now, unfortunately.

If I had zero connectivity, I would have.  It was only the iphone that was behaving oddly, which suggested issues with my equipment.

> 
> The information that would help us debug these issues include:
> 
>  - The model of device, the version of OS it is running, and the MAC addresses you used on it's wifi interfaces
>  - The SSID you are connecting to
>  - The BSSID of the AP you attach to (MAC address of the AP)

Is there a way to retrieve the bssid from the iphone?  The diagnostic information provided in the control panel is very sparse.

>  - Where this happened
>  - Description of what didn't work, and, if other networks work, what did. Include the v4 or v6 addresses and router and/or DNS addresses you got, or which you didn't get.
>  - If you are using the 802.1X encrypted networks (ietf.1x, ietf-a.1x, and eduroam), exactly where it failed. Did you get authenticated? How do you have your 802.1X supplicant (client) configured? Do you have our certificate in your certificate store or are you asked to accept it? Are you using ietf/ietf as username and password for the ietf*.1x nets? Are you using TTLS or PEAP with MS-CHAPv2 or GTC inner EAP methods?
>  - If you did get addresses, could you ping the router, DNS server? If so, where couldn't you reach, and what does a traceroute show?

For the bulk of the cases, it simply would try to associate for a few seconds, then give up and move along.  In a few of the weird cases, association appeared to complete, but dhcp looked like it hung and eventually a 169.254 address might be assigned.  In the oddest cases I'd get a 2001:: dns server.

And thanks for the additional information.  Unlike Randy's suggestion, I'd rather show up with more than "rectangular internet box broken. please fix."

-- Jeff