Re: [94attendees] IHG "Non-qualifying Stay"?

"Marc Blanchet" <marc.blanchet@viagenie.ca> Wed, 18 November 2015 15:28 UTC

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From: "Marc Blanchet" <marc.blanchet@viagenie.ca>
To: "94attendees@ietf.org" <94attendees@ietf.org>
Date: Wed, 18 Nov 2015 10:28:23 -0500
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Subject: Re: [94attendees] IHG "Non-qualifying Stay"?
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On 18 Nov 2015, at 10:00, Dirk Kutscher wrote:

> Regarding the IAOC, I am really against requesting information on 
> reward programs etc. from the IAOC.

+1

>
> First, it's too much effort (there are different reward programs with 
> different conditions...).
>
> Second, we should avoid making the impression that we base hotel 
> selection on any criteria other than price and location -- also for 
> compliance reasons.
>
> If people have an interest in reward program policies for any hotel, 
> I'd say they should figure it out themselves.

+1

I don’t think reward programs should be in any way a criteria for 
hotel selection/negotiation.

Marc.

>
> Best regards,
> Dirk
>
> -----Original Message-----
> From: 94attendees [mailto:94attendees-bounces@ietf.org] On Behalf Of 
> Eggert, Lars
> Sent: Mittwoch, 18. November 2015 09:16
> To: Roberta Maglione (robmgl)
> Cc: 94attendees@ietf.org; David C Lawrence
> Subject: Re: [94attendees] IHG "Non-qualifying Stay"?
>
> On 2015-11-18, at 9:02, Roberta Maglione (robmgl) <robmgl@cisco.com>; 
> wrote:
>> I contacted the customer service and here there is their reply:
>>
>> "After further review, we have confirmed the room rate paid during 
>> the stay in question was booked under a deeply discounted group rate. 
>> As such, it is ineligible for credit to your account per section 12  
>> and 13 of the IHG Rewards Club Terms and Conditions. May we kindly 
>> inform you that points or miles will not be issued if your room is 
>> paid for by a trade group, association or company as part of a 
>> convention or group business meeting. If you stay at an IHG hotel 
>> under the terms of a contract or group commitment, you will not be 
>> eligible to receive points."
>
> I got the same reply in the meantime. (I replied that I did pay with a 
> personal card, let's see what comes back.)
>
>> I still think they should have made this policy clear during the 
>> booking process.
>
> +1
>
> This is the first time ever that I haven't gotten status credit for 
> stay booked at a group rate (that I ran through a personal credit 
> card), and I must have had hundreds over the years.
>
> It didn't matter this time, but for the future, when there are more 
> hotel options, it would be nice to know whether an IETF-negotiated 
> rate was bonus-eligible.
>
> (BCC'ing the IAOC, so they can maybe put this on their already too 
> long list of things to check.)
>
> Lars
>
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