Re: [94attendees] [IAOC] IHG "Non-qualifying Stay"?

Tobias Gondrom <tobias.gondrom@gondrom.org> Wed, 18 November 2015 21:04 UTC

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Date: Wed, 18 Nov 2015 22:03:56 +0100
From: Tobias Gondrom <tobias.gondrom@gondrom.org>
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Subject: Re: [94attendees] [IAOC] IHG "Non-qualifying Stay"?
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Hi dear all,

thank you very much for your feedback.

Your message has been forwarded to the IAOC meetings committee and our 
conference team and we will investigate this question and come back to 
you shortly.

Best regards,

Tobias (IAOC chair)


Ps.: on a personal note: my own experience in the past was that without 
even asking, hotels normally just followed their own rewards programs 
for conference bookings. So I will be a bit curious, too, to find out 
what happened in this case.




On 18/11/15 16:47, JORDI PALET MARTINEZ wrote:
> Totally disagree.
>
> One of the requirements to select an hotel for an IETF meeting MUST BE to respect the rewards programs. Otherwise the community must be consulted.
>
> The hotels make their business already because we are a group, we pay for food, other services, etc., even if we get a better rate (which is not usually the case), the existing rewards must be respected. Otherwise, we need to decide about it, be informed ahead, etc., so we have the choice to look for an alternative venue or hotel or both.
>
> Regards,
> Jordi
>
>
>
>
>
>
>
>
>
> -----Mensaje original-----
> De: 94attendees <94attendees-bounces@ietf.org>; en nombre de Dirk Kutscher <Dirk.Kutscher@neclab.eu>;
> Responder a: <Dirk.Kutscher@neclab.eu>;
> Fecha: miƩrcoles, 18 de noviembre de 2015, 16:00
> Para: "Eggert, Lars" <lars@netapp.com>;, "Roberta Maglione (robmgl)" <robmgl@cisco.com>;
> CC: "94attendees@ietf.org"; <94attendees@ietf.org>;, David C Lawrence <tale@akamai.com>;
> Asunto: Re: [94attendees] IHG "Non-qualifying Stay"?
>
>> Regarding the IAOC, I am really against requesting information on reward programs etc. from the IAOC.
>>
>> First, it's too much effort (there are different reward programs with different conditions...).
>>
>> Second, we should avoid making the impression that we base hotel selection on any criteria other than price and location -- also for compliance reasons.
>>
>> If people have an interest in reward program policies for any hotel, I'd say they should figure it out themselves.
>>
>> Best regards,
>> Dirk
>>
>> -----Original Message-----
>> From: 94attendees [mailto:94attendees-bounces@ietf.org] On Behalf Of Eggert, Lars
>> Sent: Mittwoch, 18. November 2015 09:16
>> To: Roberta Maglione (robmgl)
>> Cc: 94attendees@ietf.org; David C Lawrence
>> Subject: Re: [94attendees] IHG "Non-qualifying Stay"?
>>
>> On 2015-11-18, at 9:02, Roberta Maglione (robmgl) <robmgl@cisco.com>; wrote:
>>> I contacted the customer service and here there is their reply:
>>>
>>> "After further review, we have confirmed the room rate paid during the stay in question was booked under a deeply discounted group rate. As such, it is ineligible for credit to your account per section 12  and 13 of the IHG Rewards Club Terms and Conditions. May we kindly inform you that points or miles will not be issued if your room is paid for by a trade group, association or company as part of a convention or group business meeting. If you stay at an IHG hotel under the terms of a contract or group commitment, you will not be eligible to receive points."
>> I got the same reply in the meantime. (I replied that I did pay with a personal card, let's see what comes back.)
>>
>>> I still think they should have made this policy clear during the booking process.
>> +1
>>
>> This is the first time ever that I haven't gotten status credit for stay booked at a group rate (that I ran through a personal credit card), and I must have had hundreds over the years.
>>
>> It didn't matter this time, but for the future, when there are more hotel options, it would be nice to know whether an IETF-negotiated rate was bonus-eligible.
>>
>> (BCC'ing the IAOC, so they can maybe put this on their already too long list of things to check.)
>>
>> Lars
>>
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>