Re: [95attendees] hhonors points credited ?

[JORDI PALET MARTINEZ <[e-mail]>]

Exactly, never happen to me before, and I’m 99% sure that after the previous event in Yokohama, it was agreed that we will be transparently informed about that.

I’m not asking to negotiate the hotel in one way or another, just being transparent.

During the negotiation, it must be know if the rate will respect or not the point and that info made available in the IETF/hotel page.

I’ve not called directly to the hotel, because it was clear to me that that if there is something different from previous events, the information will be in the web page, neither a message sent to the list indicating something like “this time the rate we got with Hilton will not credit any points/level”.

Despite that information not being presented, I checked with the Hilton phone number for Europe (not sure from where they answered, but it was in Spanish) and they confirmed that my reservation include the points. This is why I cancelled the other reservation that I’ve done with points, because with this stay and the one in Seoul, I can keep the level for next year. Now, is no longer feasible.

Furthermore, when I asked Hilton after the points haven’t being credited they said they negotiated this with ISOC/IETF. So clearly they knew it.

So calling Hilton DON’T work, they just say whatever they want and afterwards they do whatever they want. Unfortunately I didn’t figured out and didn’t considered necessary recording the call or anything similar :-(, not used to do it …

Regards,
Jordi








-----Mensaje original-----
De: 95attendees <[e-mail]> en nombre de "Ersue, Mehmet (Nokia - DE/Munich)" <[e-mail]>
Responder a: <[e-mail]>
Fecha: domingo, 24 de abril de 2016, 22:00
Para: EXT Marc Blanchet <[e-mail]>, Jordi Palet Martinez <[e-mail]>
CC: "[e-mail]" <[e-mail]>, "[e-mail]" <[e-mail]>, "[e-mail]" <[e-mail]>
Asunto: Re: [95attendees] hhonors points credited ?

>Since 1999 this is the very first time I see such an issue.
>I hope it can be clarified positively.
> 
>I do expect IAOC’s vigorous action and help.
> 
>Mehmet
>
> 
>From: 95attendees [mailto:[e-mail]]
>On Behalf Of EXT Marc Blanchet
>Sent: Sunday, April 24, 2016 9:47 PM
>To: JORDI PALET MARTINEZ <[e-mail]>
>Cc: [e-mail]; [e-mail]; [e-mail]
>Subject: Re: [95attendees] hhonors points credited ?
> 
>On 24 Apr 2016, at 5:40, JORDI PALET MARTINEZ wrote:
>
>I’m copying the IAOC and Secretariat, in case they aren’t reading this thread.
>I went to the Hilton member web site to reclaim the points.
>They just told me the same, it was a special rate, and as you said, nobody informed us.
>I understood from a recent thread, that the secretariat will inform us in every meeting, if the hotel is respecting or not the chain points. Or did I got it wrong ?
>In my personal case, I’m paying, since several years ago, from my own personal pocket traveling expenses, including hotel, and IETF registration, and this means that participating IETF avoids me to use my money/miles/points for other activities, such vacations,
> other investments, etc.
>
>
>me too.
>
>I understand that those that have a company backup have other perspective, however it is obvious that those contributing from personal pocket have
>at least, the right to get the correct information sufficiently ahead to be able to decide and book the most convenient hotel.
>My interest is to book an hotel that balance between price, membership level and points, and even the chance to pay with points instead of money.
>
>
>my own two cents: points are the least of my concerns and I hope, contrary to your opinion, that secretariat/iaoc
>will not take points into accounts while negotiating the best price for the whole meeting.
>Marc.
>
>So at every IETF, I look for all the alternatives, and in this case, as I usually do, I got first a reservation with points, many months in advance the meeting. Then when the meeting rate was published, as nobody said that they will not respect the stay
> for membership level, neither points, I cancel the reservation with points and booked with the IETF rate, as it was a good one, and I expected to keep my Hilton level with this stay and the next one in Seoul.
>Now, I spent a big amount of money and this is not counting for keeping my level, neither getting the point, and this has been done because lack of information from the IAOC/Secretariat.
>I think there is a lack of transparency/information here that avoid the participants to take reasonable decisions. Who is going to pay for that ?
>Os is the hotel acting against the agreement with the IETF ?
>We really need to know about this from Secretariat/IAOC.
>And please, let us know URGENTLY, if the next meetings Berlin and Seoul, the hotels will respect or not our membership points and level. Knowing it NOW still can help to book for alternatives. If we want to book with points, we need to do much ahead that
> the IETF hotel and registration is made official.
>Regards,
>Jordi
>-----Mensaje original-----
>De: 95attendees [e-mail] en nombre de "Dolganow, Andrew (Nokia - SG)"
>[e-mail]
>Responder a: [e-mail]
>Fecha: domingo, 24 de abril de 2016, 11:17
>Para: "[e-mail]" 
>[e-mail] <mailto:[e-mail]>
>CC: EXT Ali Karimi [e-mail], "John R. Levine"
>[e-mail]
>Asunto: Re: [95attendees] hhonors points credited ?
>I have spoken with the hotel. I was told we got a group booking (not individual rate but group booking - this is though not how we booked). Group bookings are not eligible. Calling hotel is waste of time in my opinion.
>I am now going though Hilton members support and it is still in progress - I am a Diamond member and am now complaining beyond regular support desk as they will not do much due to how hotel entered the stay.
>It would be good if anyone from IETF actually told us whether they actually agreed to a group/no point rate. There was nothing on the web indicating that while booking and i cannot think of a meeting in IETF in that would exclude loyalty program.
>Andrew
>Sent from my iPhone
>On Apr 24, 2016, at 2:12 PM, EXT Ali Karimi 
>[e-mail] <mailto:[e-mail]> wrote:
>Yes, some of these hotels are franchise, your honors points are from corporate
>Sent from my iPhone
>On Apr 23, 2016, at 8:47 PM, John R. Levine 
>[e-mail] <mailto:[e-mail]> wrote:
>Send your receipt to honor rewards department, and let them get it for you,
>Hilton reward department will honor it, do not bother with hotel.
>
>
>Have you done this? Did it work?
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>Uh, wow.
>R's,
>John
>
>
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