Re: [95attendees] hhonors points credited ?

[Laura Nugent <[e-mail]>]

Thank you all for your emails and the details of your experiences with Hilton Buenos Aires regarding difficulties in obtaining Hilton Honors points.  Prior to the meeting in Buenos Aires, we were assured that Honors points would be awarded to IETF guests.  Apparently, as a result of a technical issue, this did not occur.

We are working  this through the back-end with Hilton and Hilton Honors and have been advised that the Hilton Buenos Aires has identified 210+ reservations made by IETF attendees with HHonors numbers and is in the process of ensuring, account by account, that the appropriate points are awarded.  It is expected to take between 10 to 15 days before the points show up in your accounts.

We understand your frustration and concern but ask that you hold-off making any further direct requests of Hilton Buenos Aires, Hilton Honors  or the Secretariat at this time.  If by 25 May 2016 you do not see your points in your account, please send an email to [e-mail] <mailto:[e-mail]> including:
	1.  the name under which you made your reservation, 
	2.  your arrival and departure dates, 
	3.  your HHonors number, and if possible, 
	4.  a copy of your Hilton bill.

If you have not received your points by 25 May 2016, I will work personally with Hilton to address your specific situation.

Laura

Laura Nugent, CMP
Director, Meetings and Events
Association Management Solutions LLC
Forum Management, Meeting and Event Planning
48377 Fremont Blvd., Suite 117
Fremont, CA  94538-6565
Phone:	 [phone]
Fax:		 [phone]
[e-mail] <mailto:[e-mail]>


> On May 11, 2016, at 08:20, Andrew G. Malis <[e-mail]> wrote:
> 
> I also tried several times, and finally got my points credited this morning. It does depend on who you speak with, I guess. I also noted that other people in the group have received points.
> 
> Cheers,
> Andy
> 
> 
> On Sat, May 7, 2016 at 11:03 AM, Cj Aronson <[e-mail] <mailto:[e-mail]>> wrote:
> So this morning I chatted with HIlton again.  The woman took my info, asked me if I paid or my company paid and then gave me all my points.  I guess it's the luck of the draw of who you get.  
> 
> ------Cathy
> 
> 
> {Ô,Ô}
>   (( ))
>   ◊  ◊
> 
> On Fri, May 6, 2016 at 3:19 PM, Cj Aronson <[e-mail] <mailto:[e-mail]>> wrote:
> I just contacted Hilton Honors like Bob Hinden did via chat.  They told me my rate didn't qualify for points.  Then she said she'd give me points for the inconvenience but she couldn't because the system is down.  
> 
> -----Cathy
> 
> 
> {Ô,Ô}
>   (( ))
>   ◊  ◊
> 
> On Fri, May 6, 2016 at 9:06 AM, Leif Hedstrom <[e-mail] <mailto:[e-mail]>> wrote:
> 
> > On May 6, 2016, at 8:35 AM, Ben Campbell <[e-mail] <mailto:[e-mail]>> wrote:
> >
> > That happened to me when I tried earlier (before we had word that points should be forthcoming). The HHonors people said this was completely up to the hotel, and stonewalled on my questions about why the rate I paid was ineligible.
> >
> > Is there a specific contact and/or key phrase we need to use?
> 
> 
> To add on to my previous post (from a while back). First, I never called the hotel directly, I just called Hilton Honors, and they gave me this same story. So I asked to talk to a Manager, explained to her that the IETF does this 2-3 times / year, and that we always get the stays for our status accrual. She added my nights without further questions.
> 
> — Leif
> 
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