Re: [Asrg] Soundness of silence

Ian Eiloart <iane@sussex.ac.uk> Thu, 18 June 2009 09:21 UTC

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Subject: Re: [Asrg] Soundness of silence
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--On 17 June 2009 13:04:15 +0200 Alessandro Vesely <vesely@tana.it> wrote:

> der Mouse wrote:
>>> Vernon's list is not really helpful, except for trying and discourage
>>> potential submitters.
>>
>> You're reading it too literally.  The "sound advice" is not present
>> overtly; it could perhaps be phrased "make sure you're not falling into
>> any of these traps if you want to be taken seriously rather than
>> eliciting just pointing and laughing".
>
> Although some of those traps aim at sounding out technical skills of
> spam-killer wannabes, many of them indulge in psychological, social, or
> economical aspects of their personality. Does that mean anti-spam is a
> sort of psychological task?

Absolutely it is. You have to understand several pychological issues:

1. What motivates people to send spam.
2. Why people don't like receiving spam.
3. Who people want to communicate with.
4. How people interact with their mail - what's an easy spam reporting 
mechanism, for example.
5. How to persuade administrators and their managers to adopt sustainable* 
solutions.

*sustainable solutions: ones with high costs for spammers, and bearable 
costs for the rest of us.

-- 
Ian Eiloart
IT Services, University of Sussex
01273-873148 x3148
For new support requests, see http://www.sussex.ac.uk/its/help/