Re: [Asrg] Adding a spam button to MUAs

Ian Eiloart <iane@sussex.ac.uk> Tue, 22 December 2009 11:26 UTC

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Subject: Re: [Asrg] Adding a spam button to MUAs
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--On 21 December 2009 10:46:31 -0500 Seth <sethb@panix.com> wrote:

> Ian Eiloart <iane@sussex.ac.uk> wrote:
>
>> The false positive rates are only a problem if the admin stupid
>> enough to consider a single report as definitive. If you deliver a
>> message to 100 users, and three report it as spam, then you probably
>> take no action. If 20 report it as spam, then you need to take a
>> closer look.
>
> Typical results from known spam (e.g. make penis fast) are that about
> 1% of users report it.

That must depend a lot on the interface that they have. With the mail 
client I have currently, there's no way to know how to report spam. If the 
client had a "report as spam" button, then I'll bet the reporting rate 
would go up.

I get a much lower than 1% reporting rate, except when it comes to spear 
phishing, where the rate is a bit better than 1%, even though people have 
to find out how to do the reporting.

Also, about 90% of the reports I get include minimal headers, so they're 
not very useful.

>
> Seth
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-- 
Ian Eiloart
IT Services, University of Sussex
01273-873148 x3148
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