Re: [Asrg] Adding a spam button to MUAs

Ian Eiloart <iane@sussex.ac.uk> Tue, 22 December 2009 11:40 UTC

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From: Ian Eiloart <iane@sussex.ac.uk>
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To: Dave CROCKER <dcrocker@bbiw.net>
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References: <alpine.BSF.2.00.0912082138050.20682@simone.lan> <20091216014800.GA29103@gsp.org> <DBF77720-200E-4846-949F-924388F9CC15@blighty.com> <20091216120742.GA28622@gsp.org> <20091216185904.3B9032421D@panix5.panix.com> <4B296458.5070603@mail-abuse.org> <16C1C8A4-D223-435B-93BC-A9D44F5965A1@guppylake.com> <B14EC7430355853625D0D4EA@lewes.staff.uscs.susx.ac.uk> <BBF2AC03-3C88-4557-9346-343347C196A9@guppylake.com> <240DB04672256506ED548857@lewes.staff.uscs.susx.ac.uk> <4B2A7E8D.8060104@nd.edu> <AF09C4BE1E9DB501F0D2CDF3@paine.local> <4B2E61EB.1050009@dcrocker.net> <7900A9D500C81291D8931A75@lewes.staff.uscs.susx.ac.uk> <4B2F84F0.6070600@bbiw.net>
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Cc: Anti-Spam Research Group - IRTF <asrg@irtf.org>
Subject: Re: [Asrg] Adding a spam button to MUAs
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--On 21 December 2009 06:23:44 -0800 Dave CROCKER <dcrocker@bbiw.net> wrote:

>
>
> On 12/21/2009 4:44 AM, Ian Eiloart wrote:
>> What we already do know is that many people use "report as spam" when
>> they mean "block". Why? Because they have no alternative.
>
>
>
> One more time:  You cannot be certain of the user interface choices that
> will work well without experimentation.  Good theoretical backing merely
> helps to suggest good UI design ideas, but it does not guarantee that
> they are correct.
>
> Worse, you are trying to assert user needs based on a simple information
> model, rather than a cognitive model, which is quite different.
>
> d/

I've contacted the HCI people at my institution to find out whether they'd 
be interested in doing some research on this topic. I suspect the answers 
might be different for different mail clients, depending on the existing 
interface clutter, and the GUI tools with which they're built.

-- 
Ian Eiloart
IT Services, University of Sussex
01273-873148 x3148
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