Re: [Asrg] Adding a spam button to MUAs

John Levine <johnl@taugh.com> Thu, 28 January 2010 17:30 UTC

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Date: 28 Jan 2010 17:31:12 -0000
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From: John Levine <johnl@taugh.com>
To: asrg@irtf.org
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Subject: Re: [Asrg] Adding a spam button to MUAs
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>Even worse, users will learn what the button means by the effect (they 
>think) they obtain by hitting it, which may vary.

Web mail has had spam buttons for years, and the users seem to have
figured out how to use them.  Can you explain exactly how the issues
with a spam button in a MUA would be different?

Regards,
John Levine, johnl@iecc.com, Primary Perpetrator of "The Internet for Dummies",
Information Superhighwayman wanna-be, http://www.johnlevine.com, ex-Mayor
"More Wiener schnitzel, please", said Tom, revealingly.


































































































































































































































































>
>I'd consider bringing up a confirmation dialog when disambiguation is 
>needed.
>
>> End-users can be a poor judge as to what is spam. Abuse desks receiving
>> complaints of unwanted email need to ascertain whether there is evidence
>> of spam, such as content clearly in the commercial interest of the
>> sender, and not the recipient, etc.
>
>One key point is to establish which complaints require human 
>inspection and why. This can be done better deploying collaborative 
>interchange with trusted senders.
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