Re: [Asrg] Teaching my boss to email politely
"Chris Lewis" <clewis@nortel.com> Sat, 30 January 2010 05:22 UTC
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Date: Sat, 30 Jan 2010 00:22:02 -0500
From: Chris Lewis <clewis@nortel.com>
Organization: Nortel
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Subject: Re: [Asrg] Teaching my boss to email politely
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Erik Hollensbe wrote: > I don't know where most of you come from culture-wise in this industry; > but in my world it's still very much about teaching people how to fish > instead of handing them the finished product. It would be beneficial to > both him and us (as mail administrators) to have this information > centrally available. This may be the wrong place, but, some of the information below becomes useful upon occasion: There's a couple of different levels to this, season to suit. Level 3 and above gets you into progressively more severe damage to the bottom-line. That tends to get attention paid. Level 1: for those who are "instructable" and non-tech: http://www.mail-abuse.com/an_listmgntgdlines.html is a recent version of a highly regarded document of best practices (and why) at a general/conceptual level. Been around for a very long time. Many people quote it in situations like this. Level 2: for those who are instructable and want tech details: see the MAAWG Sender Best Practices document at http://www.maawg.org. Level 3: for those who need a stick: you'll get blocked by the sites that you care most about, if not a significant chunk of the Internet. Big sites are good at it. If a big site notices you, you always lose. So don't go there. Level 4: bigger stick: It is becoming illegal in increasing numbers of jurisdictions (eg: EU or AU) to send unsolicited email. Level 5: for those who need a very large stick: If Bill C-27 passes (it's damn close), every time he sends unsolicited email to a Canadian (and how can you tell whether a .com is a American or Canadian?), he could be on the hook for a fine of up to $250K _apiece_. And no, he can't assume that the three branches of the Canadian government responsible for C-27 will be too busy to go after him. Bill C-27 means he can get PRA/class action suits on his head _too_. To paraphrase Clint: "Does he feel lucky?" I never have to go no further than "don't do that, or spamhaus will block us" (level 3). That always ends it. Not that I have to do that often. Our marketers don't need me to tell them that spam is bad. They just occasionally need me to point out who the fraudsters are.
- [Asrg] Teaching my boss to email politely Erik Hollensbe
- Re: [Asrg] Teaching my boss to email politely Chris Lewis