Re: [Asrg] Adding a spam button to MUAs

Ian Eiloart <iane@sussex.ac.uk> Thu, 10 December 2009 14:23 UTC

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Date: Thu, 10 Dec 2009 14:23:39 +0000
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Subject: Re: [Asrg] Adding a spam button to MUAs
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--On 10 December 2009 14:25:47 +0100 Skull <skull@bofhland.org> wrote:

> On 12/10/09 12:49 PM, Ian Eiloart wrote:
>
>> The one who's forwarding unwanted email. Ideally, you're using SRS to
>> forward from a specific address, so the reputation can be assigned to
>> that address rather than the IP address.
>
> So, again, "doing the right thing" with spam button complaints is up to
> the ISP, not the end-user.

Generally speaking, the user may know what kind of complaint they have. 
However, the service provider (I'd say ESP, not ISP), may be in a better 
position to know how to handle the complaint. When forwarding, there are 
two service providers.

Service providers and software developers have a responsibility to enable 
users to do the right thing (ultimately, something that will stop the email 
at source), and to present a comprehensible user interface. The user 
shouldn't have to understand how an email got to them.

>
> No reason to implement a "forward management" inside "The Spam Button
> Feature", then.

That depends on its purpose, and how its implemented.

> IMHO.



-- 
Ian Eiloart
IT Services, University of Sussex
01273-873148 x3148
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