[CCG] Fwd: CSC Report November 2016

[Russ Housley <[e-mail]>]

FYI

> From: Bart Boswinkel <[e-mail]>
> Subject: CSC Report November 2016
> Date: December 21, 2016 at 4:21:05 AM EST
> To: "[e-mail]" <[e-mail]>
> Cc: Maria Otanes <[e-mail]>, Trang Nguyen <[e-mail]>
> 
> 
> Dear all,
> Please find included the cover letter and November CSC report on performance of PTI. Also included is the underlying PTI report to the CSC.
> On behalf of Byron Holland, chair of the CSC
> Bart Boswinkel
>  
> Dear Community Members,
>  
> As chair of the Customer Standing Committee I am pleased to provide you with our second monthly report on the performance of Public Technical Identifiers (PTI), for November, 2016.  You will see the CSC has concluded that, overall, PTI’s performance was “Satisfactory”, in that they met the service level agreement. The CSC is aware of some minor issues and is in an ongoing discussion with PTI to mediate them for the future, noting there is no trend. In summary: No persistent problems were identified and no further action is needed, nor was the CSC informed about any complaint.
>  
> Also attached is the report from PTI to the CSC listing the individual service level metrics along with their actual and historical performance.  As this is the first report in what we expect to be an evolving process, any comments would be welcomed.
>  
> The CSC was formed effective October 1, 2016.  Background on the committee along with transcripts of our meetings and other useful information can be found at https://www.icann.org/csc[icann.org] .
>  
> Byron Holland
> Chair of the CSC
>  
>  
>  
>  
>