Re: [ietf-smtp] CC'ing ticket systems
S Moonesamy <sm+ietf@elandsys.com> Tue, 07 July 2020 13:34 UTC
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Date: Tue, 07 Jul 2020 06:27:50 -0700
To: Michael Richardson <mcr+ietf@sandelman.ca>, ietf-smtp@ietf.org
From: S Moonesamy <sm+ietf@elandsys.com>
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Subject: Re: [ietf-smtp] CC'ing ticket systems
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Hi Michael, At 03:55 AM 07-07-2020, Michael Richardson wrote: >Hi, have you had the experience of starting an email thread where one of the >participants is a ticket system? As the initiator you get a ticket open, >and then each person who was in the To/CC, as they reply, get their own >ticket open. >(IANA, IETF-action, etc.) Please see https://mailarchive.ietf.org/arch/msg/media-types/bweMuSAMwqa9LaeVz5SGBil6a5Y >Damn, that was not what you wanted. >What one wanted was to open a ticket and then collect the whole conversation >into it. > >We have sometimes elegant and sometimes horrible hacks which try to leverage >how MUA work to collect the ticket information state into Subject lines, and >into bodies... > >There are a bunch of things that I can imagine that might solve this, >ranging from the mundane to the revolutionary. >But, I wondered if others think it important to think about ticket systems >and other automated email processes. Please see RFC 3834. I used it to avoid email loops, e.g. a service responder responding to another one. Regards, S. Moonesamy
- [ietf-smtp] CC'ing ticket systems Michael Richardson
- Re: [ietf-smtp] CC'ing ticket systems S Moonesamy
- Re: [ietf-smtp] CC'ing ticket systems Tony Finch
- Re: [ietf-smtp] CC'ing ticket systems John Levine
- Re: [ietf-smtp] CC'ing ticket systems Michael Richardson
- Re: [ietf-smtp] CC'ing ticket systems Valdis Kl ē tnieks
- Re: [ietf-smtp] CC'ing ticket systems Valdis Kl ē tnieks