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Re: [rfc-i] Soliciting feedback: starting a satisfaction survey for the RFC Production Center and Publisher

Julian Reschke <julian.reschke@gmx.de> Wed, 16 January 2019 16:27 UTC

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Subject: Re: [rfc-i] Soliciting feedback: starting a satisfaction survey for the RFC Production Center and Publisher
To: Heather Flanagan <rse@rfc-editor.org>, ietf@ietf.org
Cc: rfc-interest@rfc-editor.org
References: <1a60f985-eba4-de04-6750-0a4cc9895652@rfc-editor.org> <d2204912-38cc-3ff6-d3a4-6dae09d42e78@gmx.de> <d954aa19-bec3-4a87-4727-9374dc58c577@rfc-editor.org>
From: Julian Reschke <julian.reschke@gmx.de>
Message-ID: <efe6abe6-15ad-5b60-cb66-ebf4a8f45d8c@gmx.de>
Date: Wed, 16 Jan 2019 17:27:23 +0100
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On 2019-01-16 17:18, Heather Flanagan wrote:
> 
> On 1/16/19 7:57 AM, Julian Reschke wrote:
>> On 2019-01-16 16:21, Heather Flanagan wrote:
>>> Hello community,
>>>
>>> In order to get a better sense of how well the RFC Production Center 
>>> and Publisher are serving the needs of authors, I would like to start 
>>> sending out a short survey to authors immediately after the 
>>> publication of their RFC starting on February 1, 2019. Participation 
>>> in the survey is entirely optional, but the expectation is that 
>>> requesting feedback immediately after publication will be more 
>>> effective than the current process of randomly selecting a percentage 
>>> of authors who have published in the previous year and asking them to 
>>> recollect what did and did not work for them.
>>
>> But then there might be authors who would *want* to give feedback, but 
>> will not have a new RFC in the next few months. Would you be 
>> interested in that feedback, too?
>>
> Hi Julian,
> 
> I'm always interested in feedback - feel free to send it to me at 
> rse@rfc-editor.org or to the RFC Editor team at 
> rfc-editor@rfc-editor.org, or if you think it is something for community 
> discussion, to rfc-interest@rfc-editor.org. That said, this particular 
> survey is looking for feedback during the publication process, so is 
> targeted specifically at authors at time of publication.

Understood. I've been through the publication process numerous times, 
after all.

Best regards, Julian

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