Re: [rfc-i] Soliciting feedback: starting a satisfaction survey for the RFC Production Center and Publisher

Heather,

One thought, when a document is published as an RFC it is certainly
important and interesting to get the authors opinion on the production
center, so this part of this I support-

However I guess that most of the document that is edited and handled by
the production center are working group documents. The revision control
for a working group document is with the working group, so I think it
would be equally important and interesting to get the opinions of
Document Shepherds and working group chairs.

/Loa

On 2019-01-16 23:21, Heather Flanagan wrote:
> Hello community,
> 
> In order to get a better sense of how well the RFC Production Center and 
> Publisher are serving the needs of authors, I would like to start 
> sending out a short survey to authors immediately after the publication 
> of their RFC starting on February 1, 2019. Participation in the survey 
> is entirely optional, but the expectation is that requesting feedback 
> immediately after publication will be more effective than the current 
> process of randomly selecting a percentage of authors who have published 
> in the previous year and asking them to recollect what did and did not 
> work for them.
> 
> The proposed questions in the survey are:
> 
>  1. Did the editing service provided by the RFC Editor improve the
>     quality of your document? [Yes|No]
> 
>  2. What one thing would make the editing process easier or more
>     effective? [Free form text]
> 
>  3. May we contact you to discuss your suggestions or concerns further?
>     [Yes|No]
> 
> The RSE (me) will review the feedback and include aggregated results in 
> my reports published during IETF meetings. This fits with the 
> expectations of the RSE role as described in RFC 6635 (see Section 
> 2.1.1. "Strategic Leadership and Management of the Publication and 
> Production Functions")
> 
> The survey will be handled via SurveyMonkey initially, though this may 
> change in the future if we decide to either take it in-house or use a 
> different service.
> 
> If you have any questions, comments, or suggestions regarding this 
> activity, please let me know!
> 
> Heather Flanagan, RSE
> 
> _______________________________________________
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> rfc-interest@rfc-editor.org
> https://www.rfc-editor.org/mailman/listinfo/rfc-interest
> 

-- 

Loa Andersson                        email: loa@pi.nu
Senior MPLS Expert
Bronze Dragon Consulting             phone: +46 739 81 21 64