Re: a brief pondering

[Nick Hilliard <[e-mail]>]

Toerless Eckert wrote on 24/03/2020 06:06:
> The equinix web page goes on to say:
> 
>> Our on-site IBX staff will continue to serve all customers through the
>> execution of tickets of Smart Hands, Trouble, Cross Connects, and
>> Inbound/Outbound Shipments. However, we ask that customers try to limit
>> their requests to critical work only.
>>
>> For business-critical requests that would normally entail a customer
>> site visit, we will evaluate fee waivers for our Smart Hands service on
>> a case-by-case basis

You can operate a point of presence in lights out mode, but it needs to 
be set up to do so and maintained in that state.  If your installation 
depends on local maintenance, it takes time, effort and expense to get 
it to the point that you can successfully run it remotely.

The difficulty of imposing a customer exclusion policy like this is that 
it creates additional systemic fragility at a time when systemic 
fragility is the number one thing that we need not to happen.

Nick