Re: pop3 changes

[Ian Duncan <[e-mail]>]

On Mon, 6 Jun 1994 18:29:29 -0400, Michael Scott Shappe wrote:

> Subject: Re: pop3 changes
> To: Michael D'Errico <[e-mail]>
> cc: [e-mail], [e-mail]
>
> On Mon, 6 Jun 1994, Michael D'Errico wrote:
>
> > This is a problem of user education, not Eudora nor the Post Office
Protocol.
> > Why not hand everybody a sheet of paper with instructions on it when you
open
> > a mail account for them?
>
> I'm not in favor of using XTND XMIT at all, but I *do* have an answer to
> this question: Because nobody READS the damned things. We've got all sorts
> of documentation, some short and sweet, some in more detail, all fairly
> well written. Nobody reads it.

This has been our experience too. The majority of users we're seeing
aren't interested in 'education' -- they just want it to work. But the
solutions to it aren't within POP or any other mail access or posting
protocol. This is a symptom of the general problem of host configuration
and service location. I have some limited optimism that RAMP, DHCP and
some of the proposed service location protocols may eventually bring
some relief.

   ...   ian   <[e-mail]>
Ian Duncan  ---  McGill University Computing Centre  ---  +.514.398.3710