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Re: [rtcweb] Use Case draft

Stephan Wenger <stewe@stewe.org> Mon, 30 April 2012 22:28 UTC

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From: Stephan Wenger <stewe@stewe.org>
To: Randell Jesup <randell-ietf@jesup.org>, "rtcweb@ietf.org" <rtcweb@ietf.org>
Thread-Topic: [rtcweb] Use Case draft
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Date: Mon, 30 Apr 2012 22:27:51 +0000
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Subject: Re: [rtcweb] Use Case draft
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Hi Randell,
I don't buy this argument.
Speakers are a standard piece of equipment now; almost everyone with a PC
has them in some form.  Without a webcam, webrtc would be pretty useless,
and every webcam nowadays has a microphone.
I have no reason to distrust Tim's assessment, but the reason for the lack
of success of PC facilitated sales doers you cited, IMO, cannot be the
main reason, and certainly not among the expected users of webrtc (who
WILL have speakers, camera and mic set up, ready to go, and used to make
calls from their machine).  And if your argument refers to the call center
site--well, those guys will get their equipment right and train their
employees, or go out of business.
Lets not dismiss a use case based on short term observations.
Stephan

On 4.30.2012 23:09 , "Randell Jesup" <randell-ietf@jesup.org> wrote:

>On 4/30/2012 9:54 AM, Tim Panton wrote:
>>
>> On 30 Apr 2012, at 09:42, Ravindran, Parthasarathi wrote:
>
>>> My experience is different. Click-to-call is attractive in case of
>>> toll-free number in the site. WebRTC provides complete free call
>>> without any toll.
>>
>> I can't tell you the actual numbers, but when presented with the choice
>> of calling a toll free number
>> or clicking a button marked "free internet call" - almost no-one on a
>> real, busy site clicked the button.
>> ( for every button click there were several orders of magnitude more
>> 0800 calls from that page).
>>
>>
>> So from my perspective this is a legacy interop use case with almost
>> zero user acceptance.
>
>How many people browsing have mic, speakers, or headphones, set up, and
>are comfortable with it?
>
>Things are changing, but a friend who consults for non-tech small
>businesspeople and individual home-based businesses avoids using audio
>when doing screen-share type stuff and instead starts a parallel audio
>POTS call, because it's too frequently a waste of time for them to find
>and set up headphones, get their mic to work.
>
>If it's people who are already using Skype/etc, there's a better chance
>- but they still may only be comfortable with Skype for "calls".
>
>
>-- 
>Randell Jesup
>randell-ietf@jesup.org
>_______________________________________________
>rtcweb mailing list
>rtcweb@ietf.org
>https://www.ietf.org/mailman/listinfo/rtcweb
>

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