Re: [rtcweb] Use Case draft

[Randell Jesup <[e-mail]>]

On 4/30/2012 9:54 AM, Tim Panton wrote:
>
> On 30 Apr 2012, at 09:42, Ravindran, Parthasarathi wrote:

>> My experience is different. Click-to-call is attractive in case of
>> toll-free number in the site. WebRTC provides complete free call
>> without any toll.
>
> I can't tell you the actual numbers, but when presented with the choice
> of calling a toll free number
> or clicking a button marked "free internet call" - almost no-one on a
> real, busy site clicked the button.
> ( for every button click there were several orders of magnitude more
> 0800 calls from that page).
>
>
> So from my perspective this is a legacy interop use case with almost
> zero user acceptance.

How many people browsing have mic, speakers, or headphones, set up, and 
are comfortable with it?

Things are changing, but a friend who consults for non-tech small 
businesspeople and individual home-based businesses avoids using audio 
when doing screen-share type stuff and instead starts a parallel audio 
POTS call, because it's too frequently a waste of time for them to find 
and set up headphones, get their mic to work.

If it's people who are already using Skype/etc, there's a better chance 
- but they still may only be comfortable with Skype for "calls".


-- 
Randell Jesup
[e-mail]