Re: [rtcweb] Use Case draft

["Hutton, Andrew" <[e-mail]>]

Whether anybody has been successful in the past with this type of use case is I think irrelevant.

The enterprise call centre use case is I think a vital use case because it is a scenario in which one user is only concerned that they can securely reach an organization/domain and is not concerned about the individual within that domain  that they communicate with.  A suspect quite a large percentage of RTCWEB applications will be like this and it is not covered in the current use case draft.

So I think we need it.

Regards
Andy




From: [e-mail] [mailto:[e-mail]] On Behalf Of Igor Faynberg
Sent: 30 April 2012 17:41
To: [e-mail]
Subject: Re: [rtcweb] Use Case draft

Without numbers it is impossible to argue, but, if we talk about the perceived need, I disagree.  Think of the people who travel abroad and cannot call the 800 number. (I routinely use Web interface for calls when traveling.)

I am all for  the use case, as described by Jim.

Igor

On 4/30/2012 9:54 AM, Tim Panton wrote:
...
I can't tell you the actual numbers, but when presented with the choice of calling a toll free number
or clicking a button marked "free internet call" - almost no-one on a real, busy site clicked the button.
( for every button click there were several orders of magnitude more 0800 calls from that page).


So from my perspective this is a legacy interop use case with almost zero user acceptance.

(as far as I can see no-one has made this use-case desirable in practice yet.)
Tim.






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