Re: [rtcweb] Use Case draft

"Hutton, Andrew" <> Mon, 30 April 2012 18:31 UTC

Return-Path: <>
Received: from localhost (localhost []) by (Postfix) with ESMTP id B38B221F87CA for <>; Mon, 30 Apr 2012 11:31:51 -0700 (PDT)
X-Virus-Scanned: amavisd-new at
X-Spam-Flag: NO
X-Spam-Score: -2.556
X-Spam-Status: No, score=-2.556 tagged_above=-999 required=5 tests=[AWL=0.042, BAYES_00=-2.599, HTML_MESSAGE=0.001]
Received: from ([]) by localhost ( []) (amavisd-new, port 10024) with ESMTP id fOohupmb3NKO for <>; Mon, 30 Apr 2012 11:31:50 -0700 (PDT)
Received: from ( []) by (Postfix) with ESMTP id 6398321F8595 for <>; Mon, 30 Apr 2012 11:31:50 -0700 (PDT)
Received: from (unknown []) by (Server) with ESMTP id 9C7F81EB840B; Mon, 30 Apr 2012 20:31:49 +0200 (CEST)
Received: from ([]) by ([]) with mapi; Mon, 30 Apr 2012 20:31:49 +0200
From: "Hutton, Andrew" <>
To: "" <>, "" <>
Date: Mon, 30 Apr 2012 20:31:48 +0200
Thread-Topic: [rtcweb] Use Case draft
Thread-Index: Ac0m8BnmtpvCnyaOQguU+nI48V3YuQADiOHw
Message-ID: <>
References: <>, <> <BLU169-W7C59E1EDB4CB06B648577932B0@phx.gbl> <> <> <> <> <>
In-Reply-To: <>
Accept-Language: en-US
Content-Language: en-US
acceptlanguage: en-US
Content-Type: multipart/alternative; boundary="_000_101C6067BEC68246B0C3F6843BCCC1E31299282765MCHP058Agloba_"
MIME-Version: 1.0
Subject: Re: [rtcweb] Use Case draft
X-Mailman-Version: 2.1.12
Precedence: list
List-Id: Real-Time Communication in WEB-browsers working group list <>
List-Unsubscribe: <>, <>
List-Archive: <>
List-Post: <>
List-Help: <>
List-Subscribe: <>, <>
X-List-Received-Date: Mon, 30 Apr 2012 18:31:51 -0000

Whether anybody has been successful in the past with this type of use case is I think irrelevant.

The enterprise call centre use case is I think a vital use case because it is a scenario in which one user is only concerned that they can securely reach an organization/domain and is not concerned about the individual within that domain  that they communicate with.  A suspect quite a large percentage of RTCWEB applications will be like this and it is not covered in the current use case draft.

So I think we need it.


From: [] On Behalf Of Igor Faynberg
Sent: 30 April 2012 17:41
Subject: Re: [rtcweb] Use Case draft

Without numbers it is impossible to argue, but, if we talk about the perceived need, I disagree.  Think of the people who travel abroad and cannot call the 800 number. (I routinely use Web interface for calls when traveling.)

I am all for  the use case, as described by Jim.


On 4/30/2012 9:54 AM, Tim Panton wrote:
I can't tell you the actual numbers, but when presented with the choice of calling a toll free number
or clicking a button marked "free internet call" - almost no-one on a real, busy site clicked the button.
( for every button click there were several orders of magnitude more 0800 calls from that page).

So from my perspective this is a legacy interop use case with almost zero user acceptance.

(as far as I can see no-one has made this use-case desirable in practice yet.)


rtcweb mailing list<>