Re: [rtcweb] Use Case draft

+1

The consumer call center shall support "anonymous" calling wherein there is no need of specific identity mechanism for the caller.

From: rtcweb-bounces@ietf.org [mailto:rtcweb-bounces@ietf.org] On Behalf Of Bernard Aboba
Sent: Sunday, April 29, 2012 10:51 PM
To: jim.barnett@genesyslab.com; rtcweb@ietf.org
Subject: Re: [rtcweb] Use Case draft

I agree that the corporate call center use case is important.
> Date: Fri, 27 Apr 2012 09:35:55 -0700
> From: Jim.Barnett@genesyslab.com<mailto:Jim.Barnett@genesyslab.com>
> To: ted.ietf@gmail.com<mailto:ted.ietf@gmail.com>; rtcweb@ietf.org<mailto:rtcweb@ietf.org>
> Subject: Re: [rtcweb] Use Case draft
>
> I would like to see a corporate call center use case. Specifically, a
> user downloads a web page from a corporate web site, clicks a 'call us'
> button and is connected to a gateway server that is controlled by the
> corporation. The communication up to the corporate boundary cannot be
> eavesdropped, but, inside the corporate boundary: 1) the corporation
> can route the call to whoever it wants (meaning that the caller can
> verify that he is connected to the corporation, but is not necessarily
> assured of the identity of the person he is speaking to within the
> corporation) 2) the corporation can eavesdrop/record the call (n.b. this
> is mandatory in financial institutions, and common in most others).
>
> This corresponds to a very common current PSTN use case (except that
> with webRTC the call is more secure up to the corporate boundary). I
> think that corporations will be eager to add webRTC support to their
> call centers - as long as it doesn't mess up their existing operations
> (call routing, recording, etc.) They will most likely want to put in a
> gateway, and treat it as the webRTC endpoint. Inside the gateway the
> call should look just like one that came in from the PSTN (via a SIP
> trunk or PSTN/SIP gateway.)
>
> I think others have suggested use cases involving outbound calls from
> corporations, but I think that those should probably be treated
> separately.
>
> - Jim
>
> -----Original Message-----
> From: rtcweb-bounces@ietf.org<mailto:rtcweb-bounces@ietf.org> [mailto:rtcweb-bounces@ietf.org] On Behalf
> Of Ted Hardie
> Sent: Friday, April 27, 2012 12:15 PM
> To: rtcweb@ietf.org<mailto:rtcweb@ietf.org>
> Subject: [rtcweb] Use Case draft
>
> The chairs would like to ask the working group to focus on the use case
> draft. If you have use cases that need to be added to the document or
> text changes you'd like to suggest, please send them in for discussion
> before May 15th. After this round, we will look toward having a working
> group last call on the document (hopefully before the interim meeting).
>
> regards,
>
> Ted, Magnus, Cullen
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