Re: [sipcore] Tracker Etiquette

Yes in Martini we've been using it in the same vein as a tech support tracker, which is why I was using it for 4424bis - I figure once it's a WG doc or at least in WGLC, then it's important not to miss stuff (which can easily happen in lots of emails).

As for the subject, unfortunately the "Component" you select shows up in the body of the email notification, but not the subject line.  Right now afaik 4424bis is the only one with tickets in sipcore so it prob doesn't matter, but it may in the future.

-hadriel

On Aug 31, 2010, at 10:21 PM, Worley, Dale R (Dale) wrote:

> I've been assuming that the tracker is to be used much like a technical support tracker -- it's assumed that duplicate and mistaken tickets will be entered, and often variants of existing tickets, and that there are facilities for easily closing tickets that prove to be useless, and for consolidating tickets that are partially or completely duplicates.  Maybe I'm mistaken; I'm assuming that closing a ticket is not difficult.
> 
> In regard to putting something in the "ticket name" to indicate the document in question:  I see a data field "Component" for which one can select the value "4244bis".  I've been assuming that is how one identifies the tickets that are relevant to 4244bis.  Is this not the correct thing to do?  I do not see a data field named "ticket name".
> 
> Dale
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