Re: [Teas] Moving forward with draft-ietf-teas-ietf-network-slices

Hi Adrian,

My feeling is in this context "customer" is better than "consumer". When talking about the customers of network services, there is also another term: tenant. Sometimes customer and tenant may be considered interchangeable, while as you said customer can be generic covering either an individual, an entity, or a physical or logical component.

Best regards,
Jie

> -----Original Message-----
> From: Teas [mailto:teas-bounces@ietf.org] On Behalf Of Adrian Farrel
> Sent: Wednesday, May 5, 2021 7:06 PM
> To: mohamed.boucadair@orange.com; 'Loa Andersson' <loa@pi.nu>;
> teas@ietf.org
> Subject: Re: [Teas] Moving forward with draft-ietf-teas-ietf-network-slices
> 
> We currently have (in section 5.1, which may be a bit late in the document)
> 
>    Customer:  A customer is the requester of an IETF Network Slice.
>       Customers may request monitoring of SLOs.  A customer may manage
>       the IETF Network Slice service directly by interfacing with the
>       IETF NSC or indirectly through an orchestrator.
> 
> We could add "A customer may be an entity such as an enterprise network or a
> network operator, an individual working at such an entity, a private individual
> contracting for a service, or an application or software component."
> 
> Cheers,
> Adrian
> 
> -----Original Message-----
> From: mohamed.boucadair@orange.com <mohamed.boucadair@orange.com>
> Sent: 05 May 2021 11:58
> To: adrian@olddog.co.uk; 'Loa Andersson' <loa@pi.nu>; teas@ietf.org
> Subject: RE: [Teas] Moving forward with draft-ietf-teas-ietf-network-slices
> 
> Hi all,
> 
> > Anyone else got anything to say on the topic?
> 
> I would simply use "customer" and make sure the definition is generic enough to
> denote a role/entity.
> 
> Thanks.
> 
> Cheers,
> Med
> 
> > -----Message d'origine-----
> > De : Teas [mailto:teas-bounces@ietf.org] De la part de Adrian Farrel
> > Envoyé : mercredi 5 mai 2021 11:59 À : 'Loa Andersson' <loa@pi.nu>;
> > teas@ietf.org Objet : Re: [Teas] Moving forward with
> > draft-ietf-teas-ietf-network- slices
> >
> > Hi Loa,
> >
> > > On customer vs. consumer Adrian says:
> > >
> > >>   c. "Consumer" vs "customer". I have made this consistent (we
> > only need to
> > >>        use one term). I selected "Customer" because that seemed
> > best, but I
> > >>        know some people prefer "consumer". Please discuss if you
> > are not
> > >>        happy.
> > >
> > > If the choice is between customer vs. consumer, I prefer customer.
> >
> > OK. So I made an improvement, but...
> >
> > > I don't know if it is too late to bring this up.
> >
> > It's never too late to bring things up.
> >
> > > But I really don't like either, normal language has a strong
> > > indication that that that a customer is a person (a person that
> > walks
> > > inte to your
> > > shop) and consumer is also a person /that eats what I bought at
> > your shop).
> >
> > I think you forget about wholesale. What do you call the school that
> > buys food at the shop to provide to the children? Do you call the
> > school the customer, or do you refer to the cook who buys the food as
> > the customer? The contract is with the school, negotiated by the cook,
> > signed by the bursar.
> >
> > > IETF specifies "systems", including what goes into SW and HW, but
> > we
> > > don't specify normative rules for human behavior.
> > >
> > > I don't know if we can talk about Customer System?
> >
> > I'm afraid of this getting heavy for the reader. There are 73
> > instances of "customer" in the document, and "customer system" may
> > become tiresome to read.
> >
> > Anyone else got anything to say on the topic?
> >
> > Cheers,
> > Adrian
> >
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> > Teas@ietf.org
> > https://www.ietf.org/mailman/listinfo/teas
> 
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