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Re: [Terminology] Getting terminology wrong can result in serious business costs...

Mallory Knodel <mknodel@cdt.org> Mon, 01 August 2022 13:15 UTC

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Date: Mon, 01 Aug 2022 09:15:36 -0400
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To: Phillip Hallam-Baker <phill@hallambaker.com>, terminology@ietf.org
References: <CAMm+Lwjv4R8k1p3J6ukxxDmdedOVHbMj0=G24yPdmdQaZTnBgQ@mail.gmail.com>
From: Mallory Knodel <mknodel@cdt.org>
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Subject: Re: [Terminology] Getting terminology wrong can result in serious business costs...
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Yikes! Thanks for sharing, PHB. -M

On 7/29/22 10:34 PM, Phillip Hallam-Baker wrote:
> Incident from the UK, TSB is a very large bank there. I am not sure 
> that we discussed the risk that bad language choices leak through into 
> the user experience but we clearly should.
>
>
> "So apparently the TSB banking app is failing, and users are being 
> presented with an error message “Not enough good slaves” - which, to 
> non-technical users, is unexpected."
>
> https://twitter.com/gwire/status/1552956857102340100
>
>
-- 
Mallory Knodel
CTO, Center for Democracy and Technology
gpg fingerprint :: E3EB 63E0 65A3 B240 BCD9 B071 0C32 A271 BD3C C780

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