Re: [Tools-discuss] postconfirm

[Robert Sparks <[e-mail]>]

I think mark’s point is that the people he was trying to reach triaged the mail on the subject and never looked at the body (so a body change would be a no-op). 

As an aside, we have other templates that pull the envelope into the template. Perhaps this one should go there too?

Sent from my iPhone

> On Jun 24, 2019, at 7:28 PM, Henrik Levkowetz <[e-mail]> wrote:
> 
> Hi Mark, Robert,
> 
>> On 2019-06-25 01:52, Mark Nottingham wrote:
>> That would really help. Could we also start the mail with something like:
>> 
>> "Attention: your message has not been posted to the list yet. Please confirm your posting by..."?
> 
> The body is based on a template, so easily changed.  Changing the subject
> line has repercussions on the code, so let's see if a body change would
> be enough.  So, the proposal is to change the body as follows:
> 
> Old template text:
> 
>  Confirmation of list posting -- confirmation ID: $filename
> 
>  The ietf.org mailing-list server has received a list posting from 
>  $sender to $recipient with the subject 
>  '$[msg["subject"]]'
> 
>  As the sender address isn't subscribed to the list, and has not been
>  confirmed earlier, we have to request a confirmation of the address.
>  To confirm the address, send a message to $recipient,
>  with the same subject line as this message.
> 
>  (Simply sending a 'reply' to this message should work from most email
>  interfaces, since that usually leaves the subject line in the right
>  form.  The reply's additional "Re:" is ok.)
> 
>  If you do not wish your posting to the list to go through, simply
>  disregard this message.  Questions to $[conf.admin_address].
> 
> New template text:
> 
>  Attention: your message has not been posted to the list yet.
>  Please confirm your posting by responding to this message:
> 
>  The ietf.org mailing-list server has received a list posting from 
>  $sender to $recipient with the subject 
>  '$[msg["subject"]]'
> 
>  As the sender address isn't subscribed to the list, and has not been
>  confirmed earlier, we have to request a confirmation of the address.
>  To confirm the address, send a message to $recipient,
>  with the same subject line as this message.
> 
>  (Simply sending a 'reply' to this message should work from most email
>  interfaces, since that usually leaves the subject line in the right
>  form.  The reply's additional "Re:" is ok.)
> 
>  If you do not wish your posting to the list to go through, simply
>  disregard this message.  Questions to $[conf.admin_address].
> 
> Does that match your proposal?
> 
> 
>    Henrik
> 
> 
>> 
>> Cheers,
>> 
>> 
>> 
>>> On 25 Jun 2019, at 4:23 am, Robert Sparks <[e-mail]> wrote:
>>> 
>>> Perhaps start the subject with "Action Required:" ?
>>> 
>>> RjS
>>> 
>>>> On 6/23/19 9:28 PM, Henrik Levkowetz wrote:
>>>> Hi Mark,
>>>> 
>>>>> On 2019-06-24 03:05, Mark Nottingham wrote:
>>>>> 
>>>>> Hello,
>>>>> 
>>>>> For the escape-workshop-pc mailing list, we had a number of
>>>>> submissions from non-IETF people get stuck at the confirmation stage,
>>>>> because people who were not familiar with postman norms didn't
>>>>> realise they had to respond to the confirm message.
>>>>> 
>>>>> In particular, the Subject of the e-mail is "Confirm: ...", and the
>>>>> most prominent line is "Confirmation of list posting -- confirmation
>>>>> ID: ..." -- which can be read to say that THIS e-mail is confirming
>>>>> that posting has already occurred.
>>>>> 
>>>>> Would it be possible to rewrite the confirmation message to make it
>>>>> more clear to busy readers that they need to act on the message?
>>>>> 
>>>> Certainly.
>>>> 
>>>> Do you have a proposal for the changed message?
>>>> 
>>>> 
>>>> Regards,
>>>> 
>>>>    Henrik
>>>> 
>>>> 
>>>> 
>>>> 
>>>> ___________________________________________________________
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>>>> 
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>>>> 
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>>>> 
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>>>> 
>>>> 
>>>> Please report tools.ietf.org bugs at
>>>> 
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>>>> 
>>>> or send email to 
>>>> [e-mail]
>> 
>> --
>> Mark Nottingham   https://www.mnot.net/
>> 
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>> 
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>