Re: [Tools-discuss] Next steps: chat service trials

Robert,

Just one data point regarding Jabber - I've never had any particular
difficulty with Jabber, which I really only use during an IETF meeting. I'm
on MacOS, and I use the Swift client if I need Jabber service outside of
Meetecho, and it works well, at least for me.  If I'm in a Meetecho
meeting, then I just use the Meetecho chat panel instead. My Jabber account
is currently @jabber.hot-chilli.net, but I would be open to switching to an
IETF-based account if those were provided going forward,

Cheers,
Andy

On Fri, Dec 11, 2020 at 2:15 PM Robert Sparks <rjsparks@nostrum.com> wrote:

>
> We have been running trial zulip, matrix, and xmpp services since October.
> See
> <
> https://mailarchive.ietf.org/arch/browse/ietf-announce/?q=%22trial%20chat%22
> >
>
> As noted in those announcements, the issue that we are trying to address
> is the difficulty people have been reporting obtaining jabber services
> and clients. We are hopeful that these trials will help the community
> develop a better sense of whether to focus on improving the experiences
> with xmpp or to pursue other chat solutions. We are also open to the
> possibility that these other solutions may be worth operating in
> addition to improving the experiences from xmpp.
>
> However, usage and feedback so far has not been sufficient to inform
> what services we should run in the future.
>
> We had around 50 local jabber accounts created on xmpp-trial1.ietf.org,
> and around 40 accounts were created on each of the matrix and zulip
> services.
> Few rooms have been created on the matrix service other than those
> bridging to xmpp.
> Few streams were created on the zulip service other than those bridging
> to xmpp and those ingesting a few mailing lists.
>
> We are not aware of anyone trying to use the zulip or matrix servers for
> ietf work outside the main meeting.
>
> If you've used the services, please take a few minutes to provide
> feedback at tools-discuss@ietf.org.
>
> Is providing local jabber accounts and a web interface to jabber
> sufficient?
> Are there features that matrix or zulip provide that are truly helpful
> for progressing IETF work? If so, please describe how they are helping.
>
> To collect more feedback, we are planning to extend the trials through
> IETF 110. Please take advantage of these services between now and then
> (at interim meetings for example) and let us know what you find to be
> effective.
>
> If you are interested in using these services more directly for your
> group's day-to-day communication, and are willing to test one or both of
> these services on a primary basis for a while, please coordinate with
> the appropriate leadership and let the tools team know so we can help
> accommodate.  Please consider using these services for ad-hoc,
> design-team meetings, and even interims (again, coordinating with the
> appropriate leadership).
>
> If you have had issues using Jabber in the past, please take some time
> now to work with these new services and describe whether they improve
> your experience.
>
> We need more feedback about these services to develop a sense of what
> will best meet the community's needs going forward. Please engage in
> exploring and discussing them at tools-discuss@ietf.org.
>
> While exploring, feel free to use the trial1-feedback room on Matrix and
> the trial1-feedback stream on Zulip.
>
> Thanks again to the volunteers that have been helping configure these
> services and keep them going.
>
> Robert Sparks, Tools Team Chair
>
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