Re: Postmaster at ADMD and PRMD level? Helpdesk?

[Russ Wright <[e-mail]>]

At  1:29 PM 4/15/93 -0400, Mary G. LaRoche wrote:
>> 
>> I feel sorry for the poor user that has to figure out who can help- the
>> postmaster or the helpdesk.
>> 
>> The nice thing about having a postmaster is that you have a single place to
>> send e-mail to get help.  I don't see the benefit of adding another address
>> where one can get help and I do see the downside.
>> 
>> Russ
>> 
>> 
> I think the mail would probably go to the same person.  The point is to
> help the usr who may be familiar with only one of the two conventions.
>

Most of the time it probably would go to the same person.

I understand your point, but I'm not convinced that helpdesk is a
"standard" convention.  I do not want to recommend or mandate a name that
SOME ADMDs have implemented.

It is important to note that the document we are talking about is a
POSTMASTER document.  Much of the work in that document is trying to
justify that particular name (not helpdesk).  If the use of helpdesk is
widespread and/or found to be useful, someone should write another RFC
justifying the requirement of this name.  Let's keep this document as
simple as possible.

Russ