[78all] Requesting Internet Refund from NH Hotel
Alexa Morris <amorris@amsl.com> Fri, 01 October 2010 16:15 UTC
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From: Alexa Morris <amorris@amsl.com>
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Date: Fri, 01 Oct 2010 09:16:38 -0700
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Subject: [78all] Requesting Internet Refund from NH Hotel
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If you stayed at the NH Hotel during IETF 78 and paid for in-room internet but were dissatisfied with the quality of service, you may request a refund. The specific process for requesting a refund depends on your method of initial payment. Did the charge for internet appear on your hotel bill? If so, you will need to dispute the charge with the hotel directly. Please contact Jan van Zanten at j.zanten@nh-hotels.com. You may need to provide information such as dates of stay, your name, credit card information, etc so that they can locate your record and process your refund. If you paid via a credit card in your room, the charge should not have appeared on your hotel bill and you will need to dispute the charge directly with Swisscom. At the time of purchase you should have received a confirmation email from Swisscom with the subject "Internet Access Confirmation." Please send an email to hospitality.contact@swisscom.com (or call 00 800 3876 7768 / + 31 (0)900 565 64 08) and include the login information (username and password) embedded in your confirmation email. If you already deleted the initial confirmation email, you may be able to obtain your refund by including dates of stay, name, etc in your email to Swisscom. Sample email: ------ I stayed at the NH Hotel in Maastricht, Netherlands from dd/mm/yyyy to dd/mm/yyyy in order to attend IETF 78 and I purchased in-room internet access. Along with many other attendees, I experienced significant issues with the guest room network and at the conclusion of the meeting I was informed that my payment for internet access would be refunded. I am contacting you now to formally request that refund. The login credentials from my confirmation email were username: XXXXX and password: XXXXX. Please let me know if you need additional information in order to process my refund. ------ Regards, Alexa ----------- Alexa Morris / Executive Director / IETF 48377 Fremont Blvd., Suite 117, Fremont, CA 94538 Phone: +1.510.492.4089 / Fax: +1.510.492.4001 Email: amorris@amsl.com Managed by Association Management Solutions (AMS) Forum Management, Meeting and Event Planning www.amsl.com <http://www.amsl.com/>
- [78all] Requesting Internet Refund from NH Hotel Alexa Morris