Re: [VoiceOps] Unique DIDs vs. Custom extensions
Jay Ashworth <jra@baylink.com> Sat, 19 September 2015 15:37 UTC
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Date: Sat, 19 Sep 2015 11:32:41 -0400
From: Jay Ashworth <jra@baylink.com>
To: voiceops@voiceops.org
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Subject: Re: [VoiceOps] Unique DIDs vs. Custom extensions
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----- Original Message ----- > From: "Alex Balashov" <abalashov@evaristesys.com> > On 09/15/2015 11:58 AM, Rafael Possamai wrote: > > > WIth that in mind, to me it looks like a big waste of DIDs, and I could > > use custom extensions instead, with a single DID for everyone. Each > > end-user is assigned a 5 digit code (an extension pretty much) and gets > > re-routed accordingly. I believe using Asterisk and/or FreePBX I could > > still collected all the data that is needed. > > So, you'd be okay with a two-stage process where the caller has to > enter an extension from an IVR? Indeed: the issue here is caller cognitive load, and hence it's a business decision, not a technical one. If the business case calls for "phone numbers", nothing is ever a substitute for DIDs. And DIDs are generally *cheap*, especially in blocks that large. Cheers, -- jra -- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274 _______________________________________________ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
- Re: [VoiceOps] Unique DIDs vs. Custom extensions Jay Ashworth
- Re: [VoiceOps] Unique DIDs vs. Custom extensions Jay Ashworth