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Re: client requests ending \012

Dave Crocker <dcrocker@brandenburg.com> Wed, 26 July 2000 10:58 UTC

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Date: Wed, 26 Jul 2000 03:46:43 -0700
To: Philip Hazel <ph10@cus.cam.ac.uk>
From: Dave Crocker <dcrocker@brandenburg.com>
Subject: Re: client requests ending \012
Cc: Michael Scharff <mscharff@real.com>, drums@cs.utk.edu
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At 07:53 PM 7/25/00 +0100, Philip Hazel wrote:
>whole slew of local clients. They changed the server to Exim, and some
>clients stopped working. The clients were running software for which the
>source was not available. Management's attitude was "The clients used to
>work, so they should continue to work."; the technical guys didn't want to
>go back. Maybe I'm too kind hearted, but I listened to their plea for
>help.


You took a quality approach to responding to a customer problem.  The line 
"it worked with the competition's software" pretty much left you with no 
choice about making a change.

The difficulty is with imposing a fix for a local problem as a global 
product default.

d/

=-=-=-=-=
Dave Crocker  <dcrocker@brandenburg.com>
Brandenburg Consulting  <www.brandenburg.com>
Tel: +1.408.246.8253,  Fax: +1.408.273.6464
675 Spruce Drive,  Sunnyvale, CA 94086 USA

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