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Re: [Terminology] Getting terminology wrong can result in serious business costs...

Bron Gondwana <brong@fastmailteam.com> Sat, 06 August 2022 02:52 UTC

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Date: Sat, 06 Aug 2022 12:52:17 +1000
From: Bron Gondwana <brong@fastmailteam.com>
To: terminology@ietf.org
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Subject: Re: [Terminology] Getting terminology wrong can result in serious business costs...
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Yeah, that's shockingly bad.  Something like "not enough good replicas" or "not enough good secondaries" wouldn't be much more useful to the non-technical user, but at least it wouldn't have an alternative non-technical meaning.

Bron.

On Sat, Jul 30, 2022, at 12:34, Phillip Hallam-Baker wrote:
> Incident from the UK, TSB is a very large bank there. I am not sure that we discussed the risk that bad language choices leak through into the user experience but we clearly should.
> 
> 
> "So apparently the TSB banking app is failing, and users are being presented with an error message “Not enough good slaves” - which, to non-technical users, is unexpected."
> 
> https://twitter.com/gwire/status/1552956857102340100
> 
> -- 
> Terminology mailing list
> Terminology@ietf.org
> https://www.ietf.org/mailman/listinfo/terminology
> 

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  Bron Gondwana, CEO, Fastmail Pty Ltd
  brong@fastmailteam.com

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