[Vcon] vCon meta-data

Slava Zhakov <slava.zhakov@enegel.com> Thu, 16 November 2023 19:43 UTC

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From: Slava Zhakov <slava.zhakov@enegel.com>
Date: Thu, 16 Nov 2023 11:43:41 -0800
Message-ID: <CAJSMOtrBtDtw1G1wP8L_SsUJ-YmrGH6CwLxWddoa_f=tgkgEig@mail.gmail.com>
To: vcon@ietf.org
Cc: Daniel Petrie <dpetrie@sipez.com>
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Archived-At: <https://mailarchive.ietf.org/arch/msg/vcon/0FtkxvV-AopKX4ndyXVWBnsFq_Q>
Subject: [Vcon] vCon meta-data
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Hi,

I suggest these additions to meta-data from Jonathan Rosenburg's use cases
<https://datatracker.ietf.org/doc/draft-rosenberg-vcon-cc-usecases/>:

1) DNIS - Dialed number (line number). It is required to differentiate the
line of business for the calls. Like Sales calls, Support calls land on
different numbers.

2) Recording URL. It is very convenient to have a link to the recording
storage

3) Attached Data. That is a signature data element of Genesys and it has
been used by the customers extensively. It enables very flexible and simple
customizations

Nice to have:

4) Tags. Calls can be tagged to be able to filter/group. Could argue that
this is under disposition, but tags are much more flexible.

5) Comments (notes)


-Slava

*Slava Zhakov*
Enegel.ai <https://www.enegel.ai/>
Founder and Chief Executive Officer
mobile: 415.377.9936

[Vcon] vCon meta-data Slava Zhakov