Re: [Vcon] vCon meta-data
Daniel Petrie <dpetrie@sipez.com> Thu, 16 November 2023 19:49 UTC
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Date: Thu, 16 Nov 2023 19:49:04 +0000
From: Daniel Petrie <dpetrie@sipez.com>
To: "vcon@ietf.org" <vcon@ietf.org>, Slava Zhakov <slava.zhakov@enegel.com>, Jonathan Rosenberg <jdrosen@jdrosen.net>
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Subject: Re: [Vcon] vCon meta-data
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Hi Slava:Thank you so much for taking the time to review draft-rosenberg-vcon-cc-usecases-00.
It is great to have more eye and brains looking at this.
Cheers,Dan
On Thursday, November 16, 2023 at 02:43:54 PM EST, Slava Zhakov <slava.zhakov@enegel.com> wrote:
Hi,
I suggest these additions to meta-data from Jonathan Rosenburg's use cases:
1) DNIS - Dialed number (line number). It is required to differentiate the line of business for the calls. Like Sales calls, Support calls land on different numbers.
2) Recording URL. It is very convenient to have a link to the recording storage
3) Attached Data. That is a signature data element of Genesys and it has been used by the customers extensively. It enables very flexible and simple customizations Nice to have:
4) Tags. Calls can be tagged to be able to filter/group. Could argue that this is under disposition, but tags are much more flexible.
5) Comments (notes)
-Slava
Slava ZhakovEnegel.ai
Founder and Chief Executive Officermobile: 415.377.9936
- Re: [Vcon] vCon meta-data Daniel Petrie