Re: [Asrg] Spam button scenarios

Andreas Saurwein Franci Gonçalves <saurwein@gmail.com> Mon, 08 February 2010 13:41 UTC

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Date: Mon, 8 Feb 2010 10:41:58 -0300
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From: =?ISO-8859-1?Q?Andreas_Saurwein_Franci_Gon=E7alves?= <saurwein@gmail.com>
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Subject: Re: [Asrg] Spam button scenarios
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Sorry guys, but you are trying to solve a problem which affects less than 1%
of the internet population. 99% of the users dont know that any of this is
even possible and would have not the slightest idea why they would use it.

If all of you would simply exclude YOUR use of email and concentrate on
"real" email users, "the problem" could be solved much easier and faster.

"We" advanced users and administrators tend to forget that normal people
still take screenshots of a Powerpoint presentation, paste them into a Word
document and send the doc as attachment with Outlook because thats what they
know how to use. They read their email on gmail.com, yahoo.com, hotmail.com,
etc. All the efforts of developers to consolidate mail accounts are just
that - developer efforts.

Thats my 2 cents based on 15 years experience with 100k+ "users".

On 8 February 2010 03:28, John R. Levine <johnl@iecc.com> wrote:

> Here's some scenarios in which I'm not sure what the best thing is to do.
>
> A) User has multiple incoming accounts, presses the spam button, and the
> outbound MSA doesn't match the incoming account.  Hence the report goes via
> unrelated third parties that might snoop on it.  Do we care?  The user has
> said it's spam, after all.
>
> B) Assume a model in which the spam reporting address is determined per
> account, e.g., fetched from the POP or IMAP server via an extension.  The
> user for whatever reason moves a message from account A into the IMAP
> mailbox for account B and then hits the spam button, which sends the report
> to B, even though the message was from A.  Do we care?  It's the user's
> fault, although I can think of some simple configurations that would cause
> that, e.g., MUA based spam filter that puts all the junk into the Junk
> folder on the first IMAP account.
>
> C) I have a Gmail account and a Yahoo account.  The Gmail account is set up
> to fetch my Yahoo mail so I can see it all in one place.  I use Gmail's IMAP
> server to read my mail.  (I really do this, by the way.)  I hit the spam
> button.  Who should get the report?
>
>  1) Gmail since that's who I picked it up from
>  2) Yahoo since that's where the spam was sent
>  3) Gmail but they should also forward the report to Yahoo
>
> R's,
> John
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