Re: [ietf-smtp] CC'ing ticket systems

John Levine <johnl@taugh.com> Wed, 08 July 2020 00:49 UTC

Date: Tue, 07 Jul 2020 20:49:00 -0400
Message-Id: <20200708004900.C6C221C6773B@ary.qy>
From: John Levine <johnl@taugh.com>
To: ietf-smtp@ietf.org
Cc: mcr+ietf@sandelman.ca
In-Reply-To: <16746.1594119340@localhost>
Organization: Taughannock Networks
Mime-Version: 1.0
Content-type: text/plain; charset="utf-8"
Content-transfer-encoding: 8bit
Archived-At: <https://mailarchive.ietf.org/arch/msg/ietf-smtp/PpEAZS2n-_Ip2ME9Ab6LXc_RPsM>
Subject: Re: [ietf-smtp] CC'ing ticket systems
Precedence: list

In article <16746.1594119340@localhost> you write:
>Damn, that was not what you wanted.
>What one wanted was to open a ticket and then collect the whole conversation
>into it.

While that's a reasonable idea, the fact that we've had ticketing
systems for 30 years and haven't solved it suggests that maybe it's
not worth solving.

If I were trying to solve it, I would start with a variation on the
way mailing list subject tags work, adding the tag if it's not there
but leaving the subject line alone if it is.  My impression these days is
that mail systems thread at least as much by subject as by References an
In-Reply-To

R's,
John

[ietf-smtp] CC'ing ticket systems Michael Richardson
Re: [ietf-smtp] CC'ing ticket systems S Moonesamy
Re: [ietf-smtp] CC'ing ticket systems Tony Finch
Re: [ietf-smtp] CC'ing ticket systems John Levine
Re: [ietf-smtp] CC'ing ticket systems Michael Richardson
Re: [ietf-smtp] CC'ing ticket systems Valdis Kl ē tnieks
Re: [ietf-smtp] CC'ing ticket systems Valdis Kl ē tnieks