Re: [94attendees] IHG "Non-qualifying Stay"?

"Roberta Maglione (robmgl)" <> Wed, 18 November 2015 08:02 UTC

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From: "Roberta Maglione (robmgl)" <>
To: David C Lawrence <>, Lars Eggert <>
Thread-Topic: [94attendees] IHG "Non-qualifying Stay"?
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Date: Wed, 18 Nov 2015 08:02:12 +0000
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Subject: Re: [94attendees] IHG "Non-qualifying Stay"?
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The same for me.
I contacted the customer service and here there is their reply:

"After further review, we have confirmed the room rate paid during the stay in question was booked under a deeply discounted group rate. As such, it is ineligible for credit to your account per section 12  and 13 of the IHG Rewards Club Terms and Conditions. May we kindly inform you that points or miles will not be issued if your room is paid for by a trade group, association or company as part of a convention or group business meeting. If you stay at an IHG hotel under the terms of a contract or group commitment, you will not be eligible to receive points."

I still think they should have made this policy clear during the booking process.

-----Original Message-----
From: 94attendees [] On Behalf Of David C Lawrence
Sent: Friday, November 13, 2015 3:36 PM
To: Lars Eggert
Subject: Re: [94attendees] IHG "Non-qualifying Stay"?

Lars Eggert writes:
> did anyone else have their Intercontinental Yokohama stay post to 
> their IHG accounts as "non-qualifying?"

Me as well, and I the front desk said it was because it was a group rate.

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