Re: [89attendees] Hilton receipt (not)

A Hilton/Intercontinental classic. Same thing happened to me in the past
with both chains.

The hot water one is new though.

On 3/14/14, 12:45 PM, Paul Kyzivat wrote:
> In my case, they charged my credit card for the full estimated amount
> of the stay on the day I checked in. (Not just a hold, an actual charge.)
>
> When I went to check out, I wanted to pay part of the bill in cash (to
> use up the cash rather than having to convert it), and they had to
> issue a credit to my card to do that.
>
> Very improper approach.
>
>     Thanks,
>     Paul
>
> On 3/14/14 11:27 AM, Mikael Abrahamsson wrote:
>> On Sat, 8 Mar 2014, Mikael Abrahamsson wrote:
>>
>>> On Sat, 8 Mar 2014, Kireeti Kompella wrote:
>>>
>>>> I had a thirty pound bar bill that it took 15 minutes to resolve. A
>>>> pain, but they were able to pull out the receipt and verify that the
>>>> name and signature didn't match.
>>>
>>> I checked in Sunday (March 2nd) and checked out Friday. I have a ~1150
>>> GBP reservation on my credit card from march 3rd, and I have a ~23 GBP
>>> reservation from March 6th, my checkout receipt says 864 GBP and they
>>> claimed they had no room charges on record for me.
>>>
>>> This is potentially going to get interesting (... or rather, tedious).
>>>
>>> I'll report back mid next week in case this didn't recify itself
>>> automagically.
>>
>> It's now end of business week a week later. The ~23GBP transaction is
>> gone. A new transaction of 864GBP has been logged as fully paid and
>> charged on the 6th, and the ~1100GBP is still reserved on my credit card
>> from the 3rd.
>>
>> I have filled out the customer satisfaction survey with ratings that
>> match my customer experience with this hotel.
>>
>
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