Re: [Ecrit] country specific emergency URNs

[Henning Schulzrinne <[e-mail]>]

I think Brian has already answered most of these. The confusion arises
since you take a lawyer view of what an emergency number is (I'm not even
sure what this means in practice - required routing by carriers? free of
charge?).

The 'sos' label is a conceptual label that is simply used to organize terms
and reflect common understandings.

For example, poison control often uses regular or toll-free numbers, but
poison control numbers are routinely listed as "emergency numbers".

To take an Austrian example: The LPD lists a bunch of numbers at

http://www.polizei.gv.at/alle/notrufe.aspx

as "Notruf- und Notfallnummern", including such numbers as 147 that are
clearly not traditional flashing-lights emergency services, or numbers like
Frauennotruf: 01/71 71 9, which isn't on your list.

Thus, official Austrian entities have a far more intuitive understanding of
the term.

The 'sos' label is a routing label. If a country doesn't want to use the
URN mechanism for certain numbers, they can decide not to. I'm trying to
collect a set of labels that cover services that are currently or are
likely to use such a geographic routing system. In many cases, these
services go to a single national call center and don't use geography at
all, and won't use any ECRIT functionality. In that case, the URN will
never be used. A bit of wasted effort, but no real harm that I can see.

Thus, among the services you describe that were not on your original
spreadsheet, should any of them be included in my list, whether under 'sos'
or not? The ones to be included are services that are likely to use
ECRIT-style location-based routing. Thus, services like directory service
or phone repair services are likely not of immediate concern unless you
believe that whoever provides those would like to use service URNs.

130 is an interesting one. It did not appear on your list, but similar
services seem to be found elsewhere. When would I call it instead of 112,
122 (fire) or 144 (rescue)? I found it listed as maritime rescue at
http://kaernten.bergrettung.at/de/notruf

Henning

On Wed, Jul 12, 2017 at 9:36 AM, Aleksiev, Vasil <[e-mail]
> wrote:

> Hi Henning,
>
> I have looked at the list and noticed that you have also entered the other
> numbers for Austria, which are not emergency numbers. They shall not be
> under sos. This is what I see as other problem – there are services which
> you call for help - the respective service or vehicle is dispatched, but
> since they are not defined as emergency according to the law, they shall
> not be under sos domain.
>
> For Austria you can also see in the law document (https://www.bmvit.gv.at/
> telekommunikation/recht/aut/rtrverordnung/downloads/kem_vo/2009212.pdf )
> that the non-emergency services are:
>
>
>
> 130 Landeswarnzentralen (Country warning centre) – used in cases of
> storms, floods, different crisis, disaster control.
>
> 120, 123 Pannendienste – Roadside assistance.
>
> 1484-x Krankentransporte – ambulance services – only regional service.
>
> 116000 Hotline für vermiste Kinder – hotline for missinig children.
>
> 116111 Hotline für Hilfe suchender Kinder - hotline for searched (wanted)
> children.
>
> 116123 Hotline zur Lebenshilfe – hotline for support.
>
> 111 Telefonströrungsannahmestellen – Registering technical problems with
> telecommunication services.
>
> 118 Telefonauskunftsdienste – Telephone information services.
>
>
>
> Some of them can be registered under counselling. Obviously road
> assistance and disaster line are not counselling services  - they can be
> defined under new domain – for example help.road.
>
>
>
> Interesting is that 147 is emergency service, so it shall be sos.children,
> but 116000 shall be counselling.child.missing or help.child.missing. 116111
> – help.child.wanted, 116123 – counselling.life (combination of
> mental-health and suicide). 1484-x help.ambulance. 111 – help.telecom, 118
> – help.info.
>
>
>
> The number which you have entered in the table of your file 01/406 43 43
> and 0800/133133 are not present in the law document so they shall not at
> all be present in your file. The number starting with 01 is a normal number
> in Vienna, 0800 is a free phone service according to the law.
>
>
>
> Best regards,
>
>
>
> Vasil
>
>
>