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Re: [Add] What to do in this potential working group

"Livingood, Jason" <Jason_Livingood@comcast.com> Thu, 22 August 2019 23:48 UTC

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From: "Livingood, Jason" <Jason_Livingood@comcast.com>
To: Adam Roach <adam@nostrum.com>, "add@ietf.org" <add@ietf.org>
Thread-Topic: [Add] What to do in this potential working group
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Date: Thu, 22 Aug 2019 23:48:20 +0000
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Subject: Re: [Add] What to do in this potential working group
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On 8/21/19, 5:34 PM, "Add on behalf of Adam Roach" <add-bounces@ietf.org on behalf of adam@nostrum.com> wrote:
>    I really wish people wouldn't persist in ignoring repeated explanations 
    that Firefox (at least) will have actual user interaction at the time 
    that DoH is made available in a user's region, with a one-click option 
    to turn it off. 

[JL] It might be useful, when your UX team is ready, to share what the user interaction flow will look like, how the choices are presented, and what the defaults are. This could lead the way for others and help establish best practices and transparency. Certainly there's been lots of discussions on 'dark patterns' in UX design (see https://gizmodo.com/senators-introduce-bill-to-stop-dark-patterns-huge-plat-1833929276), so I think end users are getting increasingly sensitized to how interface design choices can drive user selections/behavior. 

[JL] If the TRR program is successful then you'll be adding new TRRs all the time. As a result, it might also be useful to describe whether users will be prompted again/periodically in the future, such as when a new TRR was detected that is local to them (e.g. on-network via their ISP) and suggesting they may wish to switch to that one -- or what happens when a change in geography is detected (e.g. the user has moved from NYC to Tokyo).

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