Re: [rtcweb] Use Case draft

[Harald Alvestrand <[e-mail]>]

On 05/03/2012 07:05 AM, Ravindran, Parthasarathi wrote:
> Igor,
>
> When you call Company X, you need to assure that you are talking with Company X agent and not required to distinguish the agent.
>
> The identity could be just X (no userpart) or anonymous. There is no difference between anonymous and agent007@X as there is no means to route directly agent007@x in the call centre scenario.
It' s easy to construct scenarios where having the ability to set up a 
connection directly to agent007@x is desirable - consider the case of 
anonymous counselling, where a call gets dropped in the middle of the 
conversation; while the caller wishes to know that the callee is really 
a representative of "X anonymous", and both parties wish to remain 
anonymous as persons, when the call gets dropped in the middle of the 
conversation, the calling party has a strong incentive to continue the 
conversation with the same party, if possible.

In this case, having a callee identity with a lifetime of "one 
conversation" seems highly desirable; any distributed ID system (such as 
1st party BrowserID) should be able to easily support that.

            Harald